Front Desk Dental Receptionist (With Weekly Bonus Potential)
About The Position
Franklin Dental Care and Dentures is seeking an energetic, highly organized customer service professional to join their team as a Front Desk Receptionist in Franklin, Ohio. This role is crucial as the first point of contact for patients, responsible for creating a warm and stress-free experience. The clinic is fast-paced and high-volume, specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options. The position offers a competitive base pay of $18.00 per hour, with the potential to earn up to an additional $250 per week in performance bonuses based on meeting key clinic metrics, maintaining full patient schedules, and efficient payment collection.
Requirements
- Minimum 1–2 years of experience in a front desk, reception, or customer service role.
- Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix).
- Excellent verbal and written communication skills.
- Compassionate, non-judgmental attitude toward patients of all backgrounds.
- Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously.
- High level of dependability and punctuality.
Nice To Haves
- Dental or medical office experience is a massive plus.
- Prior experience with dental/medical front office software.
- Prior experience with insurance verification.
- Prior customer service experience.
Responsibilities
- Warmly welcome patients, verify demographic information, and check them in accurately.
- Manage multi-line phones, schedule appointments, confirm visits, and answer patient inquiries.
- Optimize the daily clinical schedule to maximize practice capacity.
- Verify patient eligibility for Medicaid managed care plans and private insurance prior to appointments.
- Collect co-pays, cash payments, and patient balances at check-in/check-out.
- Clearly and empathetically explain fee structures and payment plans to self-pay patients.
- Maintain a clean, organized, and welcoming reception area.
- Manage patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.
Benefits
- Competitive base pay of $18.00/hr.
- Weekly performance bonuses (up to $250/week).
- Upbeat team environment.
- Supportive team that values hard work, clear communication, and community care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
