Quality Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• At least one year of experience in data management, administrative support, records management, quality assurance, or a related field.
• Experience using Microsoft Excel to organize, review, and analyze data, including formulas, sorting, filtering, and basic reporting.
• Attention to detail in reviewing records and verifying documentation for completeness and consistency.
• Ability to collect, organize, and interpret data using spreadsheets, basic formulas, charts, and reporting tools.
• Ability to review documentation against established requirements and track corrections through completion.
• Critical thinking, problem-solving, and ability to identify inconsistencies, recurring issues, and practical improvements.
• Working knowledge of Microsoft Excel, Word, SharePoint, and electronic recordkeeping and reporting systems, with ability to learn new software.
• Ability to prioritize competing responsibilities, manage multiple reviews, track outstanding corrections, and meet deadlines.
• Clear written and verbal communication, including communicating deficiencies and preparing understandable reports and summaries.
• Ability to work independently within established procedures, recognize when issues require escalation, and understand limits of assigned authority.
• Ability to maintain accurate records, protect sensitive client information, and demonstrate integrity and ethical judgment.
• Ability to collaborate effectively with program staff, provide constructive feedback, and contribute to process improvements.
• Current Oregon Driver’s License required.
• Must pass the State of Oregon Criminal Background Check.
• Must provide proof of automobile liability insurance with $100,000/$300,000 liability limits and maintain those limits.
• Must have a reliable method of getting to work.
• Must be free from illegal drugs and may be subject to suspicion testing.
• Some travel is required; ODL and proof of insurance are required under ORCCA policy.
• May move or lift items up to 51 pounds.

Nice To Haves

• Experience working with databases, electronic records, or information management systems.
• Experience reviewing records for accuracy, completeness, or compliance with established procedures.
• Experience in housing assistance, human services, nonprofit organizations, or publicly funded programs.
• Familiarity with HMIS, SharePoint, or similar systems.
• Vocational or post-secondary education and/or training may be considered in combination with experience.

Responsibilities

• Review client files for completeness, accuracy, required documentation, signatures, and eligibility calculations before final approval.
• Conduct ongoing quality assurance reviews of active and closed client files for compliance with program requirements.
• Run HMIS reports and verify data accuracy and consistency across HMIS, SharePoint, other applicable systems, and physical client files.
• Identify documentation errors and data discrepancies, return files to responsible staff for correction, and verify completed corrections.
• Track errors, outstanding corrections, and recurring issues; report findings and trends to department leadership.
• Collect, organize, and analyze program data using Excel and other reporting tools for reporting, evaluation, and performance monitoring.
• Identify opportunities to improve documentation practices, data quality, and workflow efficiency.
• Assist with developing and updating quality assurance tools, checklists, procedures, and tracking systems, subject to leadership approval.
• Assist with internal monitoring, external audits, and program reporting as assigned.
• Maintain confidentiality and follow established data security and recordkeeping procedures.
• Conduct housing inspections, document findings, communicate deficiencies, and complete follow-up inspections as needed.
• Perform other related duties as assigned.
• Attend staff meetings, center meetings, workshops, and other meetings as notified.
• Maintain open communication with staff, accept and consider feedback and guidance, and communicate schedule changes or work concerns to the supervisor.
• Commit to further training and develop an individual training plan using program tools, as appropriate.
• Follow agency procedures as a mandated child abuse reporter and maintain regular attendance.
• Perform the job with or without reasonable accommodations.