Quality Improvement Specialist - 104209

Claratel Behavioral Health•Decatur, GA

4d•Hybrid

About The Position

The Quality Improvement Specialist is an essential member of the Quality Improvement team, which oversees and operationalizes the agency-wide Quality Improvement Plan at DeKalb CSB dba Claratel Behavioral Health. The role supports the organization's commitment to improving client care through ongoing, systematic review of clinical services and business practices, ensuring quality improvement efforts are person-centered, data-driven, systems-focused, and results-oriented. The specialist ensures implementation of Continuous Quality Improvement processes, promotes engagement across all organizational levels, and facilitates the integration of quality assurance measures and performance indicators into daily operations. The position ensures alignment with regulatory and accreditation requirements established by the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD), CARF International, NADD, and other governing authorities. The job is routinely performed from 8:15 a.m. to 5:00 p.m. in an office setting. Some non-traditional hours may occasionally be required to support agency goals. The role includes travel to various sites for quality reviews, training, and technical assistance. It may be eligible for consideration for a hybrid work arrangement under the telework policy. Pre-employment drug screening and successful completion of a criminal history background check are required; the posting also notes that drug screening may be required.

Requirements

Bachelor's degree in Business Administration, Non-Profit Management, Public Administration, Psychology, or a related field.
Three to five years of experience in a similar role in a human services or behavioral health organization.
Analytical ability to analyze data and identify trends and patterns.
Strong written and verbal communication skills to convey complex data and information to varied audiences.
Strong collaboration, interpersonal, and teamwork skills for working with cross-functional teams.
Project management ability to manage multiple competing objectives and projects simultaneously.
Experience with data analysis software and proficiency in Microsoft Office Suite, especially Excel.
Proficiency with technology; attention to detail; mission-driven, critical-thinking, results-oriented, flexible, and adaptable approach.

Nice To Haves

Master's degree in Business Administration, Non-Profit Management, Public Administration, Counseling, Psychology, or a related field.
Five or more years of experience in a similar role in a human services or behavioral health organization.
Knowledge of the community behavioral health system, service guidelines, and regulations.

Responsibilities

Coach staff and stakeholders on effective QI methods, tools, and best practices to improve service delivery and program outcomes.
Collect, analyze, and report performance data, providing actionable insights to leadership and program teams.
Review service guidelines and collaborate with staff to optimize workflows and maintain fidelity to service intent.
Conduct regular Quality Service Visits, facilitate internal audits, and prepare for external reviews and surveys.
Use satisfaction surveys and feedback loops to engage stakeholders and identify targeted improvements based on data trends.
Initiate internal quality improvement plans, lead cross-functional workgroups, and facilitate problem-solving sessions.
Draft and submit corrective action plans in response to audits, reviews, or investigations.
Prepare, coordinate, and follow up on accreditation and certification reviews and fidelity monitoring.
Partner with committees to develop, refine, and update organizational policies and procedures.
Engage in ongoing professional development and maintain role-specific certifications.
Support strategic initiatives and contribute to special projects that enhance organizational impact.