Quality Improvement Specialist - 104209

Claratel Behavioral Health•Decatur, GA

About The Position

The Quality Improvement Specialist is an essential member of the Quality Improvement team at DeKalb CSB dba Claratel Behavioral Health. The team oversees and operationalizes the agency-wide Quality Improvement Plan. The specialist supports ongoing, systematic review of clinical services and business practices, ensuring improvement efforts are person-centered, data-driven, systems-focused, and results-oriented. The position implements Continuous Quality Improvement processes, promotes engagement across the organization, and integrates quality assurance measures and performance indicators into daily operations. It also supports alignment with regulatory and accreditation requirements established by the Georgia Department of Behavioral Health and Developmental Disabilities, CARF International, NADD, and other governing authorities. The role is routinely scheduled from 8:15 a.m. to 5:00 p.m. in an office setting. Occasional non-traditional hours may be required to support agency goals. Travel to various sites is required for quality reviews, training, and technical assistance. The position may be eligible for consideration for a hybrid work arrangement under the telework policy. Pre-employment drug screening may be required. The selected applicant will be subject to an FBI Criminal History Record Check and has the right to challenge its contents. The employer participates in E-Verify.

Requirements

Bachelor’s degree in Business Administration, Non-Profit Management, Public Administration, Psychology, or a related field.
Three to five years of experience in a similar role in a human services or behavioral health organization.
Ability to analyze data and identify trends and patterns.
Strong written and verbal communication skills to convey complex data and information to varied audiences.
Strong interpersonal, collaboration, and teamwork skills.
Project management abilities to manage multiple competing objectives and projects.
Experience with data analysis software and proficiency in Microsoft Office Suite, especially Excel.
Proficiency with technology.
Attention to detail.
Critical thinking and results orientation.
Flexibility and adaptability.
Ability to travel to various sites for quality reviews, training, and technical assistance.

Nice To Haves

Master’s degree in Business Administration, Non-Profit Management, Public Administration, Counseling, Psychology, or a related field.
Five or more years of experience in a similar role in a human services or behavioral health organization.
Knowledge of the community behavioral health system, service guidelines, and regulations.

Responsibilities

Coach staff and stakeholders on effective quality improvement methods, tools, and best practices to enhance service delivery and program outcomes.
Collect, analyze, and report performance data, providing actionable insights to leadership and program teams.
Review service standards and collaborate with staff to optimize workflows and maintain fidelity to service intent.
Conduct Quality Service Visits, facilitate internal audits, and prepare for external reviews and surveys.
Use satisfaction surveys and feedback loops to strengthen stakeholder engagement and guide improvements based on data trends.
Initiate internal quality improvement plans, lead cross-functional workgroups, and facilitate problem-solving sessions.
Draft and submit corrective action plans in response to audits, reviews, or investigations.
Prepare for, coordinate, and follow up on quality-focused accreditation and certification reviews and fidelity monitoring.
Partner with committees to develop, refine, and update policies and procedures.
Engage in ongoing professional development and maintain role-specific certifications.
Support strategic initiatives and contribute to special projects that advance the agency mission.