Quality Improvement Specialist

Our Workforce Programs•Denver, CO

About The Position

The Quality Improvement Specialist partners in analyzing program quality and safety metrics to identify the need for quality improvement interventions. Metrics include external QA, licensing and monitoring reports, internal QA reports, critical incident data, key performance indicators, and other quality-related measures. The specialist prepares reports and recommendations and helps ensure compliance with applicable requirements. The role contributes subject matter expertise to the development and monitoring of quality improvement initiatives, maintains project schedules and tracking tools, and promotes improvements to the workforce system in support of the Quality Management Plan. As a member of the Quality team, the specialist may support the design and implementation of a quality management system covering sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign. The specialist may represent workforce development to community groups through speaking engagements and other public relations functions. Additional assigned duties may include reviewing program files, monitoring state systems, validating and reporting data, scheduling staff within career centers, and completing monthly monitoring review checklists. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies. These services support career pathways for youth, adults, and dislocated workers, including occupational and customized training, on-the-job and incumbent worker training, transitional employment, youth development, academic instruction, career and technical education, and access to WIOA Youth Elements.

Requirements

Bachelor's degree from an accredited college or university, or a combination of education and experience.
At least 3 years of workforce development experience.
Knowledge of statutes, contract terms, and Quality Management standards, including data analytics processes.
Appropriate and valid state driver's license.
Must meet Eckerd's Auto Insurance requirements and be able to drive for business purposes.

Nice To Haves

Previous quality assurance experience.

Responsibilities

Analyze program quality and safety metrics with partners to identify needs for quality improvement interventions.
Use external and internal QA reports, licensing and monitoring reports, critical incident data, key performance indicators, and other quality-related measures to prepare reports and recommendations and support compliance.
Partner in developing and monitoring quality improvement initiatives, providing subject matter expertise.
Maintain project schedules, databases, and other tools to document, track, evaluate, and report assigned specialist or program tasks.
Promote and advocate for improvements to the workforce system in support of the Quality Management Plan.
Contribute to designing and implementing a quality management system covering sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign.
Represent workforce development to community groups through speaking engagements and other public relations functions, as designated.
Monitor automated tracking system usage, analyze outcome data, and prepare reports.
As assigned, review program files, monitor state systems, validate and report data, schedule career center staff, and complete monthly monitoring review checklists.