Quality Improvement Documentation Specialist

Children & Families of Iowa • Council Bluffs, IA

5h

About The Position

As a Quality Improvement Documentation Specialist, you will work under the Family-Centered Services (FCS) Program Director to design, manage, and enhance quality improvement activities for the FCS program. In collaboration with the quality assurance and improvement team, you will help ensure compliance with contract, licensing, and accreditation standards while identifying opportunities for continuous quality improvement. The role focuses on accurate, compliant documentation and service excellence.

You will review FCS case reports, support staff with documentation and reporting procedures, maintain tracking systems for required reports and missing documentation, and participate in quality assurance meetings. You will also help train staff, improve program processes, coordinate compliance documentation for subcontracted cases, and collaborate with intake, billing, training, and quality assurance teams. The position requires discretion in handling confidential information and occasional travel using reliable transportation.

Requirements

• Bachelor’s degree in a human services or related field.
• Strong ability to review reports for accuracy, identify discrepancies, and implement corrective actions.
• Highly organized, with a commitment to precision and thoroughness.
• Proficiency in database management and electronic health records (EHR) systems; examples include PIMSY and Jarvis.
• Ability to generate reports, track data trends, and interpret compliance requirements.
• Strong Microsoft Excel and data management skills.
• Excellent written and verbal communication skills to train and support staff on compliance requirements.
• Ability to present information clearly to internal teams, leadership, and external agencies.
• Valid driver’s license and reliable transportation for occasional travel.
• Ability to handle confidential information with professionalism and discretion.
• Maintain all required training and certifications per licensing and accreditation standards.
• Ability to work independently and collaboratively, ensuring communication between intake, billing, and quality assurance teams.

Nice To Haves

• Experience in quality improvement, compliance, accreditation, or licensing procedures.
• Supervisory experience or leadership within a quality assurance role.
• Technical writing experience and strong documentation skills.

Responsibilities

• Maintain an up-to-date understanding of FCS contract requirements, licensing standards, and accreditation standards.
• Review monthly case reports for accuracy, professionalism, and compliance, and provide feedback to staff, supervisors, and program leadership.
• Guide FCS staff on documentation, reporting procedures, and compliance requirements.
• Develop and maintain systems to track timely, accurate report submissions.
• Participate in monthly Quality Assurance meetings and report updates and compliance trends to leadership.
• Assist with training new and existing staff on quality standards and documentation best practices.
• Work with the FCS Program Director and QA team to identify program improvements and implement process enhancements.
• Provide ongoing training and retraining on professional documentation aligned with evidence-based practices.
• Cross-train with QA team members and provide program coverage as needed.
• Collaborate with intake, billing, and training teams to promote consistency and efficiency.
• Maintain a weekly report of missing documentation and facilitate follow-up with staff.
• Oversee subcontractor case management to ensure required documentation is received, reviewed, and submitted on time.
• Establish and maintain a tracking system for subcontracted cases to monitor compliance with FCS and DHS reporting obligations.
• Communicate with subcontractors and internal staff to ensure reporting expectations are met.
• Maintain required training and certifications according to licensing and accreditation standards.
• Handle confidential information professionally and discreetly.
• Work independently and collaboratively, maintaining communication among intake, billing, and quality assurance teams.

What This Job Offers

• Job Type: Full-time