Quality Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• At least two years of experience serving families.
• Knowledge of community resources for providing referrals or guidance to families with school-age children, including follow-up.
• Proven ability to work cooperatively with a variety of people.
• Knowledge of office equipment.
• Telephone skills and excellent communication skills.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to maintain confidentiality of client information and adhere to agency policies and procedures.
• Ability to work flexible hours, including some evenings and Saturdays.
• High energy, a positive attitude, and adaptability to irregular hours.

Nice To Haves

• Associate degree in Social Work or a related field preferred.
• Bilingual ability may be needed to review or translate verbal or written communications.

Responsibilities

• Coordinate and assist service partners or organizations using the facility who serve Center members.
• Assist in developing and implementing family support programming.
• Refer and link families to appropriate programs and community resources, and provide follow-up as needed.
• Perform daily operating procedures and be cross-trained to support them.
• Support Center and collaborative outcomes, including contractual outcomes.
• Orient new families to Center services and the environment.
• Assist families with applications for community services and programs.
• Coordinate and facilitate Center-driven programming and events; participate in Center events.
• Document services, maintain records, complete reports, purchase supplies, and enter data into a database system.
• Support partner agencies with program registration and follow-up.
• Support the efforts of all CBFRC staff and perform targeted outreach as needed.
• Help ensure the Center is a safe, warm, and welcoming environment for all.
• Follow CBFRC and agency policies and procedures.
• Obtain training in the Center data system, Attendance and Needs Tracking System, and maintain member confidentiality.
• Attend mandatory trainings and perform other duties as assigned.
• Maintain cooperative working relationships with coworkers, supervisors, families, partners, and the community.
• Accurately and promptly submit required documents and reports, and serve as a liaison to community providers.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online access to doctors through telehealth.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays plus one floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employees may have a different time-off and holiday schedule.
• 403(b) retirement plan with a 3% discretionary employer match, or 3% student loan repayment reimbursement.
• Tuition reimbursement.
• Growth opportunities within the organization.