HVAC Quality Control Specialist ($70,000-$120,000)

TRIO Heating, Air & Plumbing • San Jose, CA

4d • $70,000 - $120,000

About The Position

TRIO Heating, Air & Plumbing is hiring a Quality Control Specialist in San Jose, California, for a full-time technical leadership role. The specialist ensures residential HVAC installations and repairs meet TRIO’s quality standards, reduces callbacks, coaches field personnel, and promotes precise, high-quality workmanship. The role includes field inspections and support, troubleshooting, warranty and recall oversight, final inspection coordination, technician training, and QC documentation and performance tracking in ServiceTitan. Compensation is $70,000–$120,000, consisting of base pay and performance pay. The position has no on-call requirement.

Requirements

• At least 5 years of HVAC experience in service and installation, as stated in the job description.
• Residential HVAC experience: 3 years required, as stated in the requirements section.
• EPA certification required.
• Valid driver’s license required.
• Strong troubleshooting ability and HVAC system knowledge.
• Detail-oriented, organized, and an effective communicator.

Nice To Haves

• Leadership or training experience is highly preferred.
• Proficiency with ServiceTitan or similar software is preferred.
• NATE certification is preferred.

Responsibilities

• Inspect residential HVAC installations and service jobs.
• Identify trends in callbacks and address underlying issues.
• Coach technicians and installers in real time to improve workmanship.
• Mentor technicians during live jobs.
• Provide on-site troubleshooting, support, and technical validation.
• Help complete jobs when needed.
• Manage warranty and recall processes for installation and service work.
• Oversee final inspections and corrections to meet city requirements.
• Lead weekly quality control sessions with department heads.
• Conduct in-field and in-office training sessions.
• Help create technical tests, training guides, and technician growth plans.
• Maintain accurate QC logs in ServiceTitan.
• Provide data and insights to improve team performance.

Benefits

• Company vehicle (2023 or newer model) and gas card.
• Medical, dental, vision, and life insurance.
• 401(k) matching at 30%.
• Paid holidays and vacation time.
• Ongoing training and career growth.
• No on-call requirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed