Quality Support Specialist (1033)

Lutheran Services Florida•Ruskin, FL

About The Position

The Quality Support Specialist coordinates and assists contracted service partners and organizations using the facility to serve Center members. The role supports family programming, connects families with community resources, and follows up on referrals and services. The Specialist also supports Center operations, partner agencies, staff, and contractual outcomes while helping ensure the Center is a safe, warm, and welcoming environment. The position requires sensitivity to the cultural and socioeconomic characteristics and needs of the service population, an understanding of the Protective Factors framework, and the practice of Family Support Principles. The Specialist maintains cooperative relationships with coworkers, supervisors, families, partners, and the community; maintains confidentiality; and completes required documentation accurately and on time. The role reports to the Center Manager. Flexible hours may include some evenings and Saturdays.

Requirements

High school diploma or equivalent required.
At least two years of experience serving families.
Knowledge of community resources for providing referrals or guidance to families with school-age children, including follow-up.
Proven ability to work cooperatively with a variety of people.
Knowledge of office equipment.
Telephone skills and excellent communication skills.
Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
Ability to maintain confidentiality of client information and adhere to agency policies and procedures.
Ability to work flexible hours, including some evenings and Saturdays.
High energy, a positive attitude, and adaptability to irregular hours.

Nice To Haves

Associate degree in Social Work or a related field preferred.
Bilingual ability may be needed to review or translate verbal or written communications.

Responsibilities

Coordinate and assist service partners or organizations using the facility who serve Center members.
Assist in developing and implementing family support programming.
Refer and link families to appropriate programs and community resources, and provide follow-up as needed.
Perform daily operating procedures and be cross-trained to support them.
Support Center and collaborative outcomes, including contractual outcomes.
Orient new families to Center services and the environment.
Assist families with applications for community services and programs.
Coordinate and facilitate Center-driven programming and events; participate in Center events.
Document services, maintain records, complete reports, purchase supplies, and enter data into a database system.
Support partner agencies with program registration and follow-up.
Support the efforts of all CBFRC staff and perform targeted outreach as needed.
Help ensure the Center is a safe, warm, and welcoming environment for all.
Follow CBFRC and agency policies and procedures.
Obtain training in the Center data system, Attendance and Needs Tracking System, and maintain member confidentiality.
Attend mandatory trainings and perform other duties as assigned.
Maintain cooperative working relationships with coworkers, supervisors, families, partners, and the community.
Accurately and promptly submit required documents and reports, and serve as a liaison to community providers.

Benefits

Medical, dental, and vision coverage.
24/7 online access to doctors through telehealth.
Employee Assistance Program (EAP).
Employer-paid life insurance equal to one times salary.
13 paid holidays plus one floating holiday.
Generous paid time off policy starting at 16 working days per year; Head Start employees may have a different time-off and holiday schedule.
403(b) retirement plan with a 3% discretionary employer match, or 3% student loan repayment reimbursement.
Tuition reimbursement.
Growth opportunities within the organization.

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