Data, Quality, and Support Specialist

Community Health Action of Staten Island•New York, NY

7d•$46,300 - $53,800

About The Position

The Data, Quality, and Support Specialist works in the Health Care Coordination Department at Community Health Action of Staten Island (CHASI), supporting data and quality management for the department’s programs and providing administrative support. The position supports the HIV Care Coordination program, which addresses HIV health care disparities and disparities faced by people involved in the justice system by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach. The specialist leads data entry, monitors and conducts data collection and reconciliation for the Care Coordination Revised (CCR) and Supportive Counseling (SCL) programs, and develops systems for monitoring data outcomes and quality measures. The role reviews program documentation for compliance with policies, procedures, and contract-specific standards, and supports quality assurance and improvement activities. Administrative duties include welcoming visitors, maintaining supplies, and managing program-related logs and distributions.

Requirements

High school diploma or equivalency required.
Two years of experience related to data and quality management.
Computer literacy, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint.
Ability to actively listen to feedback and direction and act accordingly.
Ability to compose clear, accurate, and well-organized client documentation, reports, presentations, emails, and other communications.
Ability to communicate information and instructions clearly to colleagues, clients, and external parties.
Ability to work harmoniously with others to accomplish objectives and gain cooperation and respect.
Professional conduct within the expectations of the work environment.
Ability to work independently after receiving task instructions.

Nice To Haves

Associate degree preferred.
Experience performing quality assurance functions is strongly preferred.
Experience with other reporting systems, including AWARDS and eShare, is strongly desired.

Responsibilities

Enter programmatic data into internal and/or external reporting systems.
Assist in maintaining databases and internal data systems, including the client roster.
Verify data for completeness and accuracy.
Implement and maintain processes and due dates to facilitate timely and accurate data entry and review.
Conduct data reconciliation for the programs, including potentially payable services and duplicates.
Work with department leadership to track, report, and analyze monthly and contractual performance.
Conduct routine client documentation and chart reviews for quality and compliance.
Compile data and write concise reports summarizing quality assurance findings.
Track and report data issues to managers to identify potential training opportunities.
Assist in developing and implementing quality improvement activities.
Participate in preparation for monitoring visits and follow-up planning.
Attend regular team meetings, training, and contractor-facilitated meetings.
Collaborate with the Department of Data & Quality on agency-level projects.
Manage the front desk and waiting room by greeting visitors, directing them appropriately, and maintaining a safe and welcoming environment.
Order and maintain supplies needed for program operation.
Manage MetroCard, petty cash, and incentive logs and distribution.
Perform all functions in alignment with CHASI’s mission, vision, and core values.
Perform other duties as assigned.