Data, Quality, and Support Specialist

Community Health Action of Staten•Staten Island, NY

About The Position

The Data, Quality, and Support Specialist works in the Health Care Coordination Department at Community Health Action of Staten Island (CHASI). The role provides data and quality management for department programs, along with administrative support. The HIV Care Coordination program works to address HIV healthcare disparities and disparities affecting people involved in the justice system through a client-centered, holistic approach that facilitates access to care and other services. The specialist leads data entry, collection, monitoring, and reconciliation for the Care Coordination Revised (CCR) and Supportive Counseling (SCL) programs. The position develops systems for monitoring data outcomes and quality measures, reviews program documentation for compliance with policies and procedures, and applies quality assurance and improvement practices based on general care management and contract-specific standards. Administrative responsibilities include welcoming visitors, maintaining supplies, and managing program resources.

Requirements

High school diploma or equivalency required.
Two years of experience related to data and quality management.
Computer literacy with Microsoft Teams, Outlook, Word, Excel, and PowerPoint is required.
Ability to listen to feedback and direction and act accordingly.
Ability to produce clear, accurate, and well-organized documentation, reports, presentations, emails, and other communications.
Ability to communicate information and instructions clearly and effectively with colleagues, clients, and external parties.
Ability to work harmoniously with others to accomplish objectives and gain their cooperation and respect.
Professional conduct within the expectations of the work environment.
Ability to work independently after receiving task instructions.

Nice To Haves

Associate degree preferred.
Experience performing quality assurance functions is strongly preferred.
Experience with other reporting systems, including AWARDS and eShare, is strongly desired.

Responsibilities

Enter programmatic data into internal and/or external reporting systems.
Assist in maintaining databases and internal data systems, including the client roster.
Verify data for completeness and accuracy.
Implement and maintain a process, including due dates, to support timely and accurate data entry and review.
Conduct data reconciliation, including review of potentially payable services and duplicates.
Work with department leadership to track, report, and analyze monthly and contractual performance.
Conduct routine client documentation and chart reviews for quality and compliance.
Compile data and write concise reports summarizing quality assurance findings.
Track and report data issues to managers to identify potential training opportunities.
Assist in developing and implementing quality improvement activities.
Participate in preparation for monitoring visits and follow-up planning.
Attend regular team meetings, training, and contractor-facilitated meetings.
Collaborate with the Department of Data & Quality on agency-level projects.
Manage the front desk and waiting room by greeting and directing visitors and maintaining a safe, welcoming environment.
Order and maintain supplies needed for program operations.
Manage MetroCard, petty cash, incentive logs, and distribution.
Perform duties in alignment with CHASI’s mission, vision, and core values.
Perform other duties as assigned.