Quality Support Specialist
About The Position
Quinault Community Health and Quinault Wellness Center seek a detail-oriented, analytical, and highly organized Quality Support Specialist with healthcare experience. The position supports quality improvement, patient safety, risk management, and regulatory compliance initiatives across both organizations. It works closely with the Executive Director of Quality, Risk, and Compliance, medical providers, clinical teams, and organizational leadership to monitor healthcare performance, identify improvement opportunities, and support compliance with applicable healthcare regulations and accreditation standards. The specialist contributes to patient care and organizational performance through healthcare data collection, medical record reviews, data abstraction, quality reporting, and performance monitoring. The role gathers and analyzes patient quality metrics, patient satisfaction information, and KPI data; prepares reports and dashboards; tracks improvement initiatives; and assists departments with corrective action plans. Other duties include supporting patient safety and risk management activities, participating in Environment of Care rounds, monitoring incident follow-up, maintaining regulatory documentation, assisting with accreditation and survey readiness, and coordinating quality committee activities. The role is suited to someone with a background in healthcare operations, clinical administration, health information management, or healthcare quality improvement who is comfortable reviewing medical records, using electronic health records, analyzing data, and collaborating with healthcare professionals. The position is based at Quinault Wellness Center in Aberdeen, Washington, and is full-time on the day shift, with negligible travel.
Requirements
- Associate degree in Healthcare Administration, Public Health, Business Administration, Nursing, Health Information Management, Quality Management, Medical Office Administration, or a related field, or an equivalent combination of education and healthcare quality experience.
- At least three years of experience in healthcare administration, healthcare operations, quality improvement, compliance, risk management, health information management, or a related healthcare position.
- Healthcare experience and understanding of healthcare operations; comfort working with patient records, clinical documentation, healthcare data, and medical staff.
- Experience collecting, reviewing, abstracting, validating, analyzing, and reporting healthcare data.
- Knowledge of healthcare quality measures, patient satisfaction indicators, performance improvement principles, and continuous quality improvement practices.
- Ability to identify trends, recognize performance gaps, and assist with developing and monitoring improvement plans.
- Knowledge of HIPAA, patient confidentiality requirements, and healthcare privacy practices, including 42 CFR Part 2 when applicable.
- Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
- Ability to learn and use electronic health record reporting tools, quality management systems, incident reporting systems, and data analytics platforms.
- Strong analytical and problem-solving skills and exceptional attention to detail and accuracy.
- Strong organizational skills, including the ability to manage multiple projects, prioritize assignments, and meet deadlines.
- Ability to prepare professional reports, presentations, meeting materials, and written correspondence.
- Strong communication and interpersonal skills and ability to work effectively with healthcare providers, clinical teams, administrative staff, and organizational leadership.
- Ability to maintain strict confidentiality and exercise sound judgment with sensitive information.
- Ability to work collaboratively in a cross-cultural healthcare environment and understand the social and cultural context of patients.
- Valid driver's license and ability to be insured through the organization.
- Must pass a criminal background investigation, reference inquiry, and pre-employment drug screen.
- Must maintain required licenses and certifications and complete required training within established timeframes.
- Must demonstrate ethical and professional conduct.
Nice To Haves
- Bachelor's degree in Healthcare Administration, Public Health, Nursing, Health Information Management, Quality Management, or a related field.
- Previous experience in a Federally Qualified Health Center (FQHC), Tribal Health organization, Substance Use Disorder treatment facility, behavioral health organization, or other healthcare setting.
- Experience supporting healthcare accreditation surveys, regulatory reviews, quality reporting, patient safety programs, or compliance audits.
- Experience with data visualization and reporting tools such as Power BI.
- Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), Certified in Healthcare Compliance (CHC), or similar certification.
Responsibilities
- Collect, review, abstract, validate, analyze, and report healthcare data.
- Gather and analyze patient quality metrics, patient satisfaction information, and KPI data.
- Prepare quality reports, dashboards, presentations, meeting materials, and written correspondence.
- Track quality improvement initiatives and assist departments with developing and monitoring corrective action plans.
- Support patient safety and risk management activities and monitor incident follow-up.
- Participate in Environment of Care rounds.
- Maintain regulatory documentation and assist with accreditation, survey readiness, regulatory reviews, and compliance audits.
- Coordinate quality committee activities.
- Review medical records and clinical documentation, and use electronic health record reporting tools and other quality and data systems.
- Identify trends and performance gaps and support continuous quality improvement.
- Collaborate with healthcare providers, clinical teams, administrative staff, and organizational leadership.
- Maintain confidentiality and exercise sound judgment when handling sensitive patient and organizational information.
- Complete required organizational and position-specific training within established timeframes.
- Maintain required licenses and certifications and demonstrate ethical and professional conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
