Quality Manager Jobs

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Senior Manager, Systems Test and Software Quality Assurance

Exol•Wilmington, MA
•$175,500 - $257,400•Hybrid

About The Position

Symbotic is seeking a Senior Manager, Systems Test and Software Quality Assurance to join its Software Quality Assurance team within Software Engineering. The role leads and develops a high-performing team of senior system test and software quality engineers and drives the organization’s software quality assurance vision. It establishes verification standards, quality gates, and compliance practices across multi-tiered software, hardware, and distributed automation platforms. The team validates complex, multi-system robotic solutions under realistic customer and site operating conditions. It partners with Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to promote quality-first engineering practices, strengthen release readiness, and support seamless site acceptance. The role may require travel to production sites of up to 10%.

Requirements

  • At least 12 years of progressive quality assurance or test engineering experience.
  • Proven experience directly managing, mentoring, and scaling a team of senior engineers.
  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.
  • Experience leading customer-facing System Integration Testing and architecting realistic site-level simulation environments for complex operational workloads, stress limits, and peak throughput.
  • Expertise establishing and analyzing operational KPIs, including transaction throughput, end-to-end latency, error budgets, resource utilization, SLA/SLO performance, and data-driven release readiness gates.
  • Deep technical background validating distributed systems, microservices, Service-Oriented Architecture, REST/gRPC APIs, and asynchronous messaging brokers such as Kafka, RabbitMQ, or AMQP.
  • Hands-on experience integrating test frameworks, emulators, and virtualized test harnesses into CI/CD pipelines and Infrastructure-as-Code environments, including Git, Jenkins, GitLab CI, Terraform, and Ansible.
  • Proficiency with basic SQL and comprehensive knowledge of Black Box, Backend/API, Regression, Integration, End-to-End, Load/Stress, Scale, and User Acceptance Testing.
  • Valid driver’s license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

  • Practical experience with AI-assisted QA tooling.

Responsibilities

  • Build, mentor, and lead a high-performing team of senior system test and software quality engineers, supporting technical excellence, career progression, continuous learning, and accountability.
  • Drive the software quality assurance vision and establish modern verification standards, quality gates, and compliance across software, hardware, and distributed automation platforms.
  • Architect and oversee realistic, site-level customer simulation environments to benchmark scale, stress limits, peak throughput, latency, availability, bottlenecks, and error budgets.
  • Embed automated test frameworks, harnesses, emulators, and AI-assisted tooling into CI/CD pipelines, configuration management tools, and cloud and on-premises environments for continuous performance and regression testing.
  • Oversee end-to-end test programs spanning microservices, event-driven messaging architectures, API layers, multi-system integrations, and joint System Integration Testing with customer stakeholders.
  • Break down system roadmaps into phased subsystem test plans, manage execution timelines and dependencies, and direct Release Readiness testing using key customer and site deployment scenarios.
  • Partner with Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to assess risk, accelerate defect resolution, and maintain rapid feedback loops.

Benefits

  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Disability benefits
  • 401(k)
  • PTO and/or other benefits

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