Manager, Quality & Patient Safety (Ambulatory Clinician)
About The Position
The Manager, Quality & Patient Safety works collaboratively to lead and establish appropriate performance management and quality improvement systems. The role is responsible for implementing and maintaining quality management programs and facilitating assigned programs with specified objectives. This includes ensuring compliance with National Committee for Quality Assurance (NCQA), Integrated Healthcare Association (IHA), Centers for Medicare and Medicaid Services (CMS), health plan regulations, contractual requirements, standards, and projects related to quality management, standard work, and clinical improvement initiatives. The Manager supports assessment and planning, performance measurement and monitoring, evaluation, and quality improvement to support the delivery of quality patient care. The position is based at SC - Sansum Clinic. It is a regular, exempt, full-time role working days, Monday through Friday, for 40 hours per week; weekend work may be needed. The posted annual pay range is $165,339.20 to $264,555.20. Eligible positions include a comprehensive benefits package.
Requirements
- Bachelor's degree in Management, Public Health, Nursing, Business Administration, Organizational Leadership, or a related field; equivalent education and/or experience may be considered.
- One of the listed credentials: California Registered Nurse (RN), Medical Doctor (MD), Pharmacist (PharmD), Physician Assistant (PA), or Nurse Practitioner (NP).
- Eight years of recent, relevant experience.
- Operations, leadership, critical thinking, analysis, teaching, facilitation, coaching, mentoring, and project management skills.
- Knowledge of population health management practices, policies, programs, initiatives, and functions.
- Strong written and verbal communication skills, including presentations and performance improvement reporting.
- Ability to collaborate effectively with physician leadership, providers, and operational leaders.
- Strong problem-solving skills and ability to develop and implement effective solutions.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Epic, and Midas.
- Strong organizational skills and ability to manage multiple priorities and deadlines independently.
- Excellent customer service skills.
- Ability to manage confidential and sensitive information with professionalism, tact, and discretion.
- Ability to thrive in a fast-paced environment and work effectively with people at all organizational levels.
- In-depth knowledge of applicable regulations and compliance requirements.
- Knowledge of ambulatory quality metrics and programs, including HEDIS, IHA, CMS, ACOs, and other quality measurement frameworks.
Nice To Haves
- Experience leading cross-functional projects, including stakeholder management, resource allocation, and project execution.
- Experience with process improvement methodologies such as Lean and process transformation.
- Experience preparing and presenting data-driven recommendations to leadership.
Responsibilities
- Lead and establish appropriate performance management and quality improvement systems.
- Implement and maintain quality management programs and facilitate assigned programs with specified objectives.
- Support compliance with NCQA, IHA, CMS, health plan regulations, contractual requirements, standards, and related projects.
- Support assessment and planning, performance measurement and monitoring, evaluation, and quality improvement for the delivery of quality patient care.
- Train staff in quality improvement and performance improvement methodologies.
- Lead safety, quality, and clinical effectiveness initiatives with a high degree of independence.
- Lead cross-functional projects, including stakeholder management, resource allocation, and project execution.
- Develop, implement, and ensure adherence to department policies and procedures.
- Evaluate staff performance, identify development needs, and address performance concerns.
- Compile, analyze, summarize, and present complex data; prepare executive-level reports and summaries.
- Prepare and present data-driven recommendations to leadership.
- Balance strategic initiatives while maintaining operational excellence.
Benefits
- Eligible positions include a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
