Director, Quality and Patient Safety (Clinician)

Sutter Health•Jackson, MS

3d•$181,896 - $291,034

About The Position

The Director, Quality and Patient Safety works as part of the operations leadership team to advance the organization’s quality objectives. In collaboration with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives, this role helps develop strategic plans, set direction, and evaluate clinical quality management programs. The Director manages departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work. The role provides direction for effective implementation of the Quality Improvement Program for acute services and develops quality activities aligned with organizational strategies and values. The Director builds effective teams and internal and external business relationships, serves as a subject matter expert on the quality program, and helps develop and influence improvement strategies. The role works with the organization to pursue operational improvements and efficiencies, support clinical assessment and process improvement and redesign, and eliminate work that adds waste or redundancy in pursuit of optimal quality outcomes. The ideal candidate has leadership experience in hospital quality and patient safety. Sutter Amador Hospital is a community-based, not-for-profit hospital with 52 licensed beds, serving Amador County. Its services include 24-hour emergency care, critical care, diagnostic imaging, a family birth center, surgery, orthopedics, and laboratory services. Sutter Health is a Northern California health network with 23 acute care hospitals and services in more than 100 communities.

Requirements

Bachelor’s degree in management, public health, nursing, business administration, organizational leadership, or a related field.
Current California licensure or credential as an RN, MD, PharmD, PA, or NP.
12 years of recent relevant experience.
Leadership and management skills, including demonstrated ability to plan, set, and accomplish multiple objectives in a complex environment.
Ability to select, lead, motivate, and develop professional staff.
Expert verbal and written communication skills, including communication in high-stakes situations.
Ability to collaborate with physicians, hospital executives, health plan personnel, governmental personnel, and colleagues in the foundation and Sutter Health.
Ability to prioritize, make decisions, and set clear expectations for others.
Computer literacy, especially with spreadsheet and word-processing software.
Detailed knowledge of the clinical, business, operational, financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs.
Knowledge of medical foundation and medical group organization and structure.
Knowledge of state and federal regulations governing immunity for peer review confidentiality.
Working knowledge of Total Quality Management (TQM) and Continuous Quality Improvement (CQI) in clinical settings.
Knowledge of health care law, regulations, accreditation requirements, and clinical standards of practice.
Understanding of business planning, including analysis, statistics, budgeting, feasibility studies, and implementation.
Ability to function independently with minimal management.
Understanding of risk management principles and processes.

Nice To Haves

Master’s degree preferred.

Responsibilities

Work with the operations leadership team to advance organizational quality objectives.
Collaborate with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives to develop strategic plans, set direction, and evaluate clinical quality management programs.
Manage departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work.
Provide direction and ensure effective implementation of the Quality Improvement Program for acute services.
Develop quality activities aligned with organizational strategies and values.
Build strong teams and business relationships internally and externally.
Serve as a subject matter expert on the quality program and influence improvement strategies.
Pursue operational improvements and efficiencies and support clinical assessment, process improvement, and redesign.
Identify opportunities to add value and eliminate waste and redundancy to help achieve and retain optimal quality outcomes.