Director, Quality & Patient Safety (Acute) - SH1001919

Sutter Health•Oakland, CA

1d•$227,386 - $363,792

About The Position

The Director, Quality & Patient Safety works as part of the operations leadership team to advance measurable, continuous progress toward the organization’s quality objectives. In collaboration with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives, the director helps develop the strategic plan, set direction, and evaluate clinical quality management programs. The role manages departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work. The director provides direction and ensures effective implementation of the Quality Improvement Program for acute services. The position also develops quality activities aligned with organizational strategies and values, builds strong internal and external teams and relationships, and serves as a subject matter expert on quality programs and improvement strategies. The director works with the organization to pursue operational improvements and efficiencies, supporting clinical assessment, process improvement, and redesign. The role seeks work that adds value and eliminates waste and redundancy to help achieve and sustain optimal quality outcomes.

Requirements

Bachelor’s degree in management, public health, nursing, business administration, organizational leadership, or a related field.
Current California RN license, or qualification as an MD, PharmD, PA, or NP.
12 years of recent relevant experience.
Leadership and management skills, including the ability to plan, set, and accomplish multiple objectives in a complex environment.
Demonstrated ability to select, lead, motivate, and develop professional staff.
Expert verbal and written communication skills, including communication when stakes are high.
Ability to work collaboratively with physicians, hospital executives, health plan personnel, government personnel, and colleagues in the foundation and Sutter Health.
Ability to prioritize, make decisions, and set clear expectations for others.
Computer literacy, especially with spreadsheet and word processing software.
Detailed knowledge of clinical, business, operational, financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs.
Knowledge of medical foundation and medical group organization and structure.
Knowledge of state and federal regulations governing immunity for peer review confidentiality.
Working knowledge of Total Quality Management (TQM) and Continuous Quality Improvement (CQI) in clinical settings.
Knowledge of health care law, regulations, accreditation requirements, and clinical standards of practice.
Understanding of business planning, including analysis, statistics, budgeting, feasibility studies, and implementation.
Ability to function independently with minimal management.
Understanding of risk management principles and processes.

Responsibilities

Collaborate with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives to develop strategic plans, set direction, and evaluate clinical quality management programs.
Manage departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work efforts.
Provide direction and ensure effective implementation of the Quality Improvement Program for acute services.
Develop quality activities aligned with organizational strategies and values.
Build strong teams and business relationships internally and externally.
Serve as a quality-program subject matter expert and help develop and influence improvement strategies.
Pursue operational improvements and efficiencies across the organization.
Support development and implementation of clinical assessment, process improvement, and redesign.
Identify opportunities to add value and eliminate waste and redundancy to achieve and retain optimal quality outcomes.