Senior Manager, Systems Test and Software Quality Assurance

Exol•Wilmington, MA

24d•$175,500 - $257,400•Hybrid

About The Position

Symbotic is seeking a Senior Manager, Systems Test and Software Quality Assurance to join its Software Quality Assurance team within Software Engineering. The role leads and develops a high-performing team of senior system test and software quality engineers and drives the organization’s software quality assurance vision. It establishes verification standards, quality gates, and compliance practices across multi-tiered software, hardware, and distributed automation platforms. The team validates complex, multi-system robotic solutions under realistic customer and site operating conditions. It partners with Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to promote quality-first engineering practices, strengthen release readiness, and support seamless site acceptance. The role may require travel to production sites of up to 10%.

Requirements

At least 12 years of progressive quality assurance or test engineering experience.
Proven experience directly managing, mentoring, and scaling a team of senior engineers.
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.
Experience leading customer-facing System Integration Testing and architecting realistic site-level simulation environments for complex operational workloads, stress limits, and peak throughput.
Expertise establishing and analyzing operational KPIs, including transaction throughput, end-to-end latency, error budgets, resource utilization, SLA/SLO performance, and data-driven release readiness gates.
Deep technical background validating distributed systems, microservices, Service-Oriented Architecture, REST/gRPC APIs, and asynchronous messaging brokers such as Kafka, RabbitMQ, or AMQP.
Hands-on experience integrating test frameworks, emulators, and virtualized test harnesses into CI/CD pipelines and Infrastructure-as-Code environments, including Git, Jenkins, GitLab CI, Terraform, and Ansible.
Proficiency with basic SQL and comprehensive knowledge of Black Box, Backend/API, Regression, Integration, End-to-End, Load/Stress, Scale, and User Acceptance Testing.
Valid driver’s license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

Practical experience with AI-assisted QA tooling.

Responsibilities

Build, mentor, and lead a high-performing team of senior system test and software quality engineers, supporting technical excellence, career progression, continuous learning, and accountability.
Drive the software quality assurance vision and establish modern verification standards, quality gates, and compliance across software, hardware, and distributed automation platforms.
Architect and oversee realistic, site-level customer simulation environments to benchmark scale, stress limits, peak throughput, latency, availability, bottlenecks, and error budgets.
Embed automated test frameworks, harnesses, emulators, and AI-assisted tooling into CI/CD pipelines, configuration management tools, and cloud and on-premises environments for continuous performance and regression testing.
Oversee end-to-end test programs spanning microservices, event-driven messaging architectures, API layers, multi-system integrations, and joint System Integration Testing with customer stakeholders.
Break down system roadmaps into phased subsystem test plans, manage execution timelines and dependencies, and direct Release Readiness testing using key customer and site deployment scenarios.
Partner with Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to assess risk, accelerate defect resolution, and maintain rapid feedback loops.