Project Manager - Quality Improvement & Patient Advocacy

Methodist Le Bonheur Healthcare • Olive Branch, MS

25d

About The Position

Reporting to the President, this role supports organizational readiness by assisting with accreditation activities, managing patient advocacy processes, and contributing to operational improvements. Working closely with leadership, the position helps identify and enhance processes in preparation for regulatory compliance and audits while overseeing the full cycle of patient advocacy functions.

The role manages and coordinates project plans for strategic operational initiatives and leads processes related to accreditation and ISO 9001 compliance, including the Quality Management System and Internal Audit. As a patient advocate, the position serves as a liaison, problem solver, negotiator, mediator, and trainer on behalf of patients and significant others, working with administration, physicians, and staff to support quality care, patient rights, customer service, and ethical care. The position also assists senior leaders with administrative functions and models behavior consistent with the organization's mission, vision, and values.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or Allied Health.
• 0–1 years of experience.
• Ability to use problem-solving skills in clinical and non-clinical areas.
• Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook, or function-specific programs.
• Ability to take initiative and independently manage a variety of hospital-wide tasks with skill and judgment.
• Exceptional verbal, written, and interpersonal communication skills, including presenting and communicating business information to key stakeholders.
• Ability to serve as an effective liaison between patients, families, and hospital staff; mediate conflicts, negotiate solutions, and resolve concerns professionally and empathetically.
• Sound problem-solving skills, emotional intelligence, and commitment to patient rights, customer service, and ethical care.

Responsibilities

• Manage, coordinate, prepare, and help implement project plans supporting strategic operational initiatives.
• Manage defined projects or project phases to identify, recommend, and implement changes that increase efficiency.
• Lead and design processes related to accreditation and ISO 9001 compliance, including the Quality Management System and Internal Audit.
• Serve as a subject matter expert on CMS Conditions of Participation, ISO 9001, NIAHO, State agency requirements, internal audits, and other accreditation and certification requirements.
• Serve as a liaison, problem solver, negotiator, mediator, and trainer for patients and significant others, working with administration, physicians, and organizational staff.
• Help prevent problems, support patients' and significant others' roles in care, and maintain focus on customer service, patient rights, and ethical issues.
• Assist senior leaders with administrative functions.
• Model appropriate behavior consistent with the organization's mission, vision, and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level