Quality Program Manager - RN
About The Position
The Quality Program Manager-RN develops and implements the Quality and Performance Improvement Program for assigned services and locations. The role partners with others to develop, implement, and organize annual and multi-year plans that support quality, patient safety, regulatory readiness, and compliance with standards for the relevant care settings. The position contributes clinical expertise and knowledge of leading national and regional performance to planning, performance assessment, and clinical best practices. The manager oversees quality improvement activities, analyzes clinical performance and outcomes, develops regulatory and QAPI components, and produces reporting to evaluate project effectiveness and outcomes. The role uses quality methods and tools—including root-cause analysis, descriptive statistics, value stream mapping, visual displays, Epic chart review, tracers, and dashboards—to identify improvement opportunities and recommend actions.
Requirements
- Current Registered Nurse license in Washington State or a Multistate License endorsement (MLS).
- Bachelor's degree in Nursing, or obtain the degree within five years of the initial hire date; an RN with 15 or more years of service may be considered in lieu of an education agreement.
- At least five years of experience in a professional or technical role in a healthcare or related setting applicable to a clinical specialty or service line.
- At least three years of experience in quality, regulatory readiness, performance improvement, or patient safety.
- Competence or proficiency in one quality domain: patient safety, ACRR, peer/physician quality, quality metrics and reporting, clinical analytics, or clinical pathways.
Nice To Haves
- Advanced degree in Nursing (MSN, PhD, DNP, or ARNP).
- Relevant certification in the specialty area.
- Prior nurse or clinical supervisory or management experience may be considered as equivalent.
- For internal candidates, experience and performance may be considered in lieu of education and experience.
Responsibilities
- Direct activities for the related Quality Program, ensuring initiatives, projects, and activities are completed within established timeframes and analyzing performance to identify clinical outcome and other improvement opportunities.
- Develop components of the Quality Assessment and Performance Improvement (QAPI) program and other regulatory requirements.
- Conduct analyses for the assigned area using methods such as apparent- and common-cause analysis, root-cause analysis, descriptive statistics, and value stream mapping.
- Develop quality analyses and present complex information in usable formats, including Pareto and driver diagrams, visual displays, and graphs.
- Develop routine reporting to assess the effectiveness of performance improvement projects and interventions and achievement of outcomes, as well as ad hoc reporting using quality management tools such as tracers and dashboards.
- Use tools such as Epic charts and chart review to assess care quality and safety and design improvement solutions.
- Oversee performance improvement, analysis, and reporting for projects and activities in the assigned area.
- Develop recommendations for appropriate departmental or organizational committee actions based on research and findings.
Benefits
- Competitive salary.
- Medical, dental, and retirement benefits.
- Paid time off (PTO).
- Tuition assistance.
- Career development, residencies, and fellowships.
- Code Lavender and Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
