Quality Program Manager - RN
About The Position
The Quality Program Manager-RN develops and implements the Quality and Performance Improvement Program for assigned services and locations. The role partners in developing, implementing, and organizing annual and multi-year plans to support quality, patient safety, regulatory readiness, and compliance with standards for the applicable care settings. It provides clinical expertise and knowledge of national and regional performance to support planning, performance assessment, and clinical best practices. The position directs quality-program activities and oversees performance analysis, reporting, and improvement projects. It uses clinical and quality-management tools to identify improvement opportunities, assess care quality and safety, evaluate interventions, and develop recommendations for departments and organizational committees. The position is full-time (1.0 FTE), day shift, Monday through Friday during core business hours, at MultiCare Good Samaritan Hospital in Puyallup, Washington.
Requirements
- Current Registered Nurse license in Washington State or a Multistate License endorsement (MLS).
- Bachelor’s degree in Nursing, or obtain it within five years from the initial date of hire; an RN with 15 or more years of service may be considered in lieu of the education agreement.
- At least five years of experience in a professional or technical role/function in a healthcare or related setting applicable to a clinical specialty or service line.
- At least three years of experience in quality, regulatory readiness, performance improvement, or patient safety.
- Competence or proficiency in one quality domain: patient safety, ACRR, peer/physician quality, quality metrics and reporting, clinical analytics, or clinical pathways.
Nice To Haves
- Advanced degree in Nursing (MSN, PhD, DNP, or ARNP).
- Relevant certification in the specialty area.
- Prior nurse or clinical supervisory or management experience may be considered for equivalency.
- For internal candidates, experience and performance may be considered in lieu of education and experience requirements.
Responsibilities
- Direct activities for the related Quality Program, ensuring initiatives, projects, and activities are completed within established timeframes.
- Perform ongoing performance analysis to identify clinical outcome and other improvement opportunities.
- Develop components of the QAPI program and other regulatory requirements.
- Analyze the assigned area using techniques such as apparent and common cause analysis, root cause analysis (RCA), descriptive statistics, and value stream mapping.
- Develop quality analyses and present complex information in usable formats, including Pareto analyses, driver diagrams, visual displays, and graphs.
- Develop routine and ad hoc reporting to assess performance-improvement project and intervention effectiveness and achievement of outcomes, using tools such as tracers and dashboards.
- Use the Epic chart and chart review to assess care quality and safety and design improvement solutions.
- Oversee performance improvement, analysis, and reporting for projects and activities in the assigned area.
- Develop recommendations for appropriate actions by departments and organizational committees based on research and findings.
Benefits
- Competitive tuition assistance.
- Career development, award-winning residencies, and fellowships.
- Generous paid time off.
- Code Lavender and Employee Assistance Programs.
- Medical, dental, and retirement benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
