Quality Manager Jobs

About The Position

Requirements

• Bachelor’s degree in business, Information Technology, Project Management, Healthcare Administration, or a related field, or equivalent years of relevant professional experience.
• 7+ years of experience in project/program management, PMO governance, quality management, quality assurance, or related disciplines.
• PMP or equivalent project management certification.
• Demonstrated experience establishing or supporting an Enterprise PMO for a large-scale technology transformation program.
• Demonstrated experience managing risks, issues, action items, decisions, dependencies, and escalation processes.
• Experience conducting formal deliverable quality reviews and implementing quality controls.
• Working knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
• Strong analytical, organizational, facilitation, written, and verbal communication skills.

Nice To Haves

• Experience with Medicaid, MMIS/MES, healthcare, or large public-sector programs.
• Quality certification such as CQA, CQE, Lean Six Sigma, ISTQB, or CSTE.
• Medicaid/MMIS/MES modernization experience.
• Experience with SAFe or large-scale Agile environments.
• Experience developing executive dashboards, RAID reporting, quality metrics, governance reporting, and continuous-improvement processes.

Responsibilities

• Establish and maintain enterprise quality assurance and quality management processes for PMO activities and program deliverables.
• Conduct formal deliverable quality reviews, DED compliance reviews, and internal QA checkpoints.
• Develop and maintain QA standards, review criteria, checklists, quality gates, metrics, and corrective-action tracking.
• Establish and maintain enterprise RAID management processes and repositories.
• Monitor risks, issues, dependencies, action-item aging, decisions, mitigation activities, and escalations.
• Facilitate root-cause analysis and corrective and preventive actions for recurring quality or process issues.
• Support PMO governance meetings, executive reporting, status reviews, and continuous process improvement.
• Collaborate with HFS, NTT DATA, vendors, project managers, and workstream leads to promote consistent quality and governance practices.
• Support program activities across Agile, Waterfall, and hybrid delivery environments.
• Monitor unresolved escalations and action-item aging, document decisions and actions, and support formal risk management, dependency management, and governance reporting.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401k program with company match.
• Additional voluntary or legally required benefits.