Quality Assurance Manager

Clayton Homes • Hamilton, AL

10d

About The Position

The Quality Assurance Manager monitors the production process to ensure compliance with applicable codes and company policies and to maintain product quality. The role supports team training, communicates production-process changes, and oversees quality documentation, inspections, testing, and corrective follow-up.

The manager maintains and distributes current quality and supplier documentation; reviews change orders and service trends; initiates proposed design or floor-plan changes; and verifies that distributed drawings and specifications are implemented. The position performs documented production-line and unit inspections, follows up on yard work and testing, maintains QA databases and training records, and coordinates with IPIA inspectors and department leadership. It also ensures required reports, testing certifications, training, and responses to findings are completed and maintained. The role keeps plant and home-office leadership informed about problem areas, recurring issues, new materials, and code interpretations.

Requirements

• Expert-level knowledge of material.
• Ability to read and understand orders and prints.
• Ability to communicate clearly and constructively at all levels of the organization.
• Ability to provide a great customer experience to retail stores.
• Leadership ability to ensure parts are pulled in a timely manner.
• Ability to lift and carry up to 50 pounds.
• Ability to communicate with others by phone, email, and in person and exchange accurate information.

Nice To Haves

• Previous experience in manufactured housing.
• Leadership or management experience in a manufacturing environment.
• Five or more years of experience in a Quality department.
• Certification relating to quality.

Responsibilities

• Maintain the current master copies of office documents, including supplier data, supplier audit reports, DAPIA materials, ECRs, records of changes, and CEF forms.
• Distribute and explain materials such as DAPIA updates, supplier data, and product standards in meetings.
• Review all change orders.
• Review weekly service trends to identify weaknesses in the production process.
• Initiate ECRs for proposed changes or modifications to DAPIA designs or floor plans.
• Follow up on document distributions to ensure changes are made according to drawings and specifications.
• Conduct documented line inspections on a 14-day rotation covering CCI items, material installation, and testing equipment.
• Inspect a labeled unit daily and perform follow-up inspections of yard work and retesting.
• Keep the QA Administration FTC Database updated and monitor it for recurring or other quality issues.
• Ensure the Assistant QA Department Manager routinely walks with the IPIA inspector during inspections in their respective departments.
• Debrief the General Manager and Production Manager on daily IPIA findings.
• Ensure HUD 302, Alternate Construction, and Energy Star reports are completed properly and reviewed monthly.
• Ensure weekly DAPIA training for team members, increasing frequency as needed for recurring or other quality issues.
• Keep the QA training database updated.
• Assist with training new team members and department transfers, including training and review of new floor plans, DAPIA designs, product standards, and supplier data.
• Ensure testing personnel and their backups hold required certifications.
• Report quality-control and IPIA findings, and ensure findings are answered properly by the QA Manager and Department Manager.
• Document and respond to applicable department non-conformances using a CEF, and file and maintain these forms to help prevent repeat issues.
• Keep the General Manager and Production Manager informed about problem areas and the top three issues.
• Keep the Home Office informed about recurring issues, new materials, and new code interpretations.
• Maintain QA information boards as required.
• Perform other duties as assigned.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) program with investment options and company matching after one year for full-time and part-time team members.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Physical, nutritional, social, financial, spiritual, and occupational wellness programs available online or in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed