Program Manager Jobs

About The Position

Requirements

• At least 2 years of relevant experience including vocational, housing, mental health, homeless services, human service or related field OR bachelor’s degree in social work, social services or a related field.
• At least 1 year of supervisory experience.
• A criminal background check is required.
• Driving Test and MVR check required.
• Valid California Class C Driver’s License required or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Licenses required within 90 days of hire for out-of-state licenses.
• Must obtain First Aid/CPR certification in first 90 days of employment.
• TB testing required annually.
• Knowledge of HMIS and CHAMP preferred.
• Highly skilled in Adobe and Microsoft Office (excel and word). Ability to type 45 wpm.
• Knowledge in trauma informed care. Motivational interviewing and conflict resolution.
• Possess a high level of organization, professionalism, writing skills, problem-solving skills, and excellent interpersonal and relationship building skills.
• Meet deadlines, work with attention to detail, and multi-tasking.
• Ability to work well with others and committed to the vision that CIS be a program of excellence.
• Commitment to the holistic mission of The Salvation Army.

Nice To Haves

• Licensure preferred.

Responsibilities

• Provide oversight of total program delivery of permanent supportive housing services provided to households (individuals, families, Transitional Age Youth) at scattered site locations throughout Los Angeles County.
• Conduct strategic planning to identify the best practices and implement evidence-based services.
• Establish infrastructure and service delivery models.
• Provide supervision for staff in each location.
• Hold monthly meetings with staff to share the best practices and challenges.
• Develop and monitor professional development opportunities for staff.
• Track and monitor all HMIS and CHAMP user accounts.
• Work closely with other program managers to optimize service delivery and outcomes.
• Collaborate with the Business Manager to monitor the budget and ensure full utilization of funds.
• Coordinate weekly clinical supervision meetings with program sub-contractor.
• Collaborate with Project Based Program Manager to create weekend holiday coverage for all sites.
• Conduct quarterly meetings with the program sub-contractor to address any clinical concerns.
• Create, track, and monitor internal budget program projections.
• Implement quality assurance and contract compliance measures for all locations.
• Keep abreast of and provide input of local and national trends as it relates to supportive services.
• Stay up to date on all national and local initiatives as they relate to supportive services.
• Adhere to policy & procedures and monitor the programs to manage the programs for audit purposes.
• Create internal policies and best practice on how to assess rent reasonableness based on the current fair market, Housing and Habitability Inspection, and light-touch case management.
• Conduct monthly program supervision with supervisor.
• Create and submit monthly program data reports to Associate Director and Quality Assurance Manager.
• Track internal google doc data rosters.
• Other duties as assigned.