Program Manager Jobs

About The Position

Requirements

• Minimum of a high school diploma or GED.
• At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.
• At least one year of Leadership or supervisory experience.
• Ability to maintain a calm and effective demeanor in emergency and stressful situations.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team to deliver high-quality care.
• Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.
• Ability to effectively implement approved physical intervention techniques.
• Must be at least 18 years old.
• Must possess a valid Driver's License and have an acceptable driving record.
• Willingness to work with residents in a variety of environments, including home, recreational, and community settings.

Nice To Haves

• College degree in a human services field preferred.

Responsibilities

• Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs).
• Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully.
• Participate in resident activities and outings to model support and encourage engagement.
• Monitor health and safety while ensuring all required documentation is accurate and timely.
• Provide direct supervision, mentorship, and performance feedback to Assistant Program Managers and Direct Support Professionals.
• Conduct monthly consultations and complete bi-annual and annual performance reviews.
• Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.
• Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed.
• Create and maintain staff schedules, transportation plans, and activity calendars.
• Respond to call-ins, manage coverage, and ensure program ratios and safety are maintained.
• Maintain oversight of the physical environment, vehicles, and resident finances.
• Complete incident reports, goal tracking, daily logs, and other required documentation.
• Collaborate with the Program Coordinator and team members to meet resident and program needs.
• Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders.
• Attend ISP and medication review meetings, contributing meaningful input about resident progress.

Benefits

• 401(k) Retirement Plan with MyPath Financial Wellness Resources
• Employee Stock Ownership Plan (ESOP)
• On-demand Access to Earned Wages
• Student Loan Pay Down Assistance
• Tuition Reimbursement
• Medical, Prescription, Dental, and Vision Plans
• Flexible Spending Accounts (FSA)
• Life & Disability Insurance
• Voluntary Life Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance
• My Voyage Wellness Program
• Paid Time Off (PTO) Accrual
• Employee Assistance Program (EAP)
• Childcare Search Assistance
• Employee Discount Program via PerkSpot
• Pet Insurance Discount