Program Director Jobs

About The Position

Requirements

• Commitment to the Girl Scout mission, values, Promise, and Law.
• Demonstrated ability to think strategically, connect organizational functions to strategic priorities, and translate strategy into measurable action.
• Strong communication, interpersonal, presentation, and relationship-building skills.
• Commitment to inclusiveness, collaboration, innovation, and continuous improvement.
• Proficiency with Microsoft Office and other technology platforms.
• Flexible schedule, including occasional evenings and weekends, as required.
• Ability to travel throughout the Council's jurisdiction and attend local, regional, and national meetings as required.
• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of three years of supervisory, leadership or management skills of people.
• Experience leading programs, projects, or operational systems involving multiple stakeholders.
• Demonstrated ability to develop and implement processes, systems, and performance measures.
• Operational management and oversight
• Fiscal acumen

Nice To Haves

• Marketing and communications
• Event Management
• Retail
• Customer Service
• E-commerce
• Inventory Management
• Point of Sale Systems

Responsibilities

• Translate strategic priorities into practical annual program plans and scalable operating models.
• Lead the operational framework for the Council's program portfolio, ensuring programs are thoughtfully planned, communicated, prepared, delivered, evaluated, and improved.
• Establish clear processes, workflows, standards, calendars, and expectations that help program teams move efficiently from concept to delivery.
• Coordinate the overall program calendar and identify potential capacity, staffing, facility, supply, scheduling, or resource conflicts.
• Identify barriers and develop solutions that improve efficiency, accessibility, and the participant experience.
• Provide strategic and operational oversight of the Council's retail function, including inventory, purchasing, pricing, fulfillment, online sales, and customer service.
• Oversee retail systems, processes, and performance measures.
• Use data and customer insight to strengthen the retail experience and support participation and revenue goals.
• Develop meaningful measures aligned with Council goals and priorities.
• Establish consistent methods for collecting, analyzing, and reporting participation, quality, outcomes, and impact data.
• Monitor program KPIs and communicating insights to the Chief Strategy Officer and leadership team.
• Use data, participant feedback, and volunteer feedback to identify trends and opportunities.
• Establish quality standards and lead improvement initiatives that strengthen the Girl Scout experience.
• Help the Council demonstrate the value and impact of its programs to girls, families, volunteers, funders, partners, and the Board.
• Identify operational barriers and develop accessible participation models.
• Support individually registered girl pathways, volunteer-led programming, community-based experiences, and partnership opportunities.
• Develop and strengthen partnerships with community organizations, educators, businesses, outdoor providers, and other organizations.
• Establish practical processes for evaluating, onboarding, coordinating.
• Support program and retail budgeting, pricing, cost analysis, and financial sustainability.
• Help leverage volunteers, facilities, vendors, partnerships, and other resources to expand program access and impact.
• Partner with philanthropy and program teams to ensure grant-funded programs have appropriate plans, measures, documentation, and reporting.
• Provide program data, outcomes, and supporting information for grant proposals, reports, and funder communications.
• Provide leadership, coaching, direction, and accountability to program staff.
• Develop staff capabilities in program planning, project management, customer experience, data use, and continuous improvement.
• Partner closely with Membership, Marketing & Communications, Philanthropy, Finance, Operations, Retail, Technology, and other Council teams.
• Ensure program operations align with Council safety, risk management, youth protection, policies, and procedures.
• Identify operational risks, develop mitigation strategies, and appropriately escalate significant concerns.
• Provide program expertise, timelines, audience insights, and content to support effective marketing and enrollment.

Benefits

• Medical, Dental, Vision and Life insurance
• 401K
• flexible spending account
• optional supplemental insurance
• Free parking
• 3 weeks paid vacation to start
• 12 sick days annually
• 12 paid holidays annually
• the week between Christmas and New Year’s