Program Manager/Director | Outpatient SUD Treatment

Steadfast Health•Shaker Heights, OH

2d•Onsite

About The Position

At Steadfast Health, we’re on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. This role will be hired at either the Manager or Director level, depending on the candidate's experience and scope of prior responsibility. The Manager level has a base salary of $90,000 - $110,000 with a 10% performance-based bonus program and typically requires 2+ years managing outpatient behavioral health/SUD clinic operations. The Director level has a base salary of $110,000 - $130,000 with a 10% performance-based bonus program and typically requires 5+ years in outpatient behavioral health/SUD clinic leadership, including P&L ownership and experience building or scaling a clinical team. This role is for a hands-on leader who has run an outpatient behavioral health, mental health, or substance use disorder treatment clinic or program and is energized by helping it grow. The Shaker clinic opened in December 2025, and we need a leader to develop the team, strengthen operations, and build community relationships to expand access to care.

Requirements

Hands-on leadership of an outpatient behavioral health, mental health, or SUD clinic, program, or multi-team operation, including staffing, scheduling, and clinical workflow.
Direct SUD treatment experience (such as MAT/MOUD or OTP) or comparable outpatient behavioral health experience, within a harm reduction, non-punitive care model you can speak to in day-to-day decisions.
Experience building or growing something new, such as a program, team, partnership, or referral network, and the ability to tell us what you did and what resulted.
A track record of quantified results you personally drove, using EHR reports, dashboards, and Excel to track KPIs.
Experience leading therapists, case managers, peer support staff, and APPs, and familiarity with behavioral health regulatory and accreditation requirements (e.g., CARF, state SUD licensure).
Experience managing or contributing to budgets, revenue, and cost control.
A natural relationship-builder with community ties.
Comfort with conflict, energy for change and variety, and careful attention to detail.

Responsibilities

Lead the team: Mentor and develop an established clinical and operational team through regular 1:1s, clear goals, and accountability, handling hard conversations directly and with care. Own hiring, onboarding, and development as the clinic grows with support from our Human Resources team and our VP of Learning and Development.
Grow the clinic: Partner with Business Development to build referral relationships with hospitals, health providers, recovery organizations, and community groups, and represent Steadfast in the Shaker-area community. Make the path to care easy, using census, referral, and access data to guide outreach priorities.
Run the clinic: Oversee daily operations, quality, compliance, and the clinic environment’s health and safety standards. Own or share accountability for the budget and key metrics: census, retention, no-show rates, access times, and productivity.
Deliver harm reduction-aligned care: Champion patient-first, low-barrier, non-punitive, evidence-based care in close partnership with clinical leadership, and collaborate with other Steadfast leaders across the organization.

Benefits

Medical, dental, and vision insurance
Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
Annual CEU support & ongoing paid training
Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more
401K Match up to 5%
100% employer-paid short-term and long-term disability and employer-sponsored life insurance
SoFi student loan interest rate discount
Rightway Health Concierge
1 year free pet Telehealth through Pawp
Perkspot Discount Marketplace