Director - Program Operations

Catholic Charities of the Archdiocese of Chicago • Chicago, IL

8h

About The Position

The Director, Program Operations serves as a strategic operations leader for the Chief Program Officer, driving program performance through data analysis, operational improvement initiatives, risk management, and cross-functional collaboration across the organization.

Requirements

• Strong project management and strategic planning skills; ability to manage cross-functional initiatives and sensitive communications
• Bachelor's Degree in Arts/Sciences (BA/BS) in related field of study and 3-5 years relevant experience
• Background check, including any program specific requirements

Nice To Haves

• Experience supporting C-suite leaders; strong analytical, communication, and facilitation skills; experience with performance dashboards
• Master's degree in Arts/Sciences (MA/MS) in related field of study
• 5+ years relevant experience
• Project Management Professional (PMP) or equivalent

Responsibilities

• Build a clear, consistent view of program performance across the portfolio. Lead regular reviews, analyze program, operational, and financial data, and brief the CPO on key trends, risks, and opportunities.
• Lead priority operating initiatives that improve program effectiveness. Partner with Program and Mission Support (Finance, Technology, Legal, People & Culture, Facilities) leaders to strengthen workflows, tools, quality assurance practices, and shared ways of working.
• Support program leaders with coaching, troubleshooting, and practical resources. Develop common templates, playbooks, and onboarding supports so leaders and teams can operate more consistently and efficiently.
• Surface issues early and support timely problem-solving. Escalate operational, compliance, and reputational risks, and help coordinate crisis response and follow-up when needed.
• Advance CPO priorities across the program portfolio. Represent the CPO as needed, coordinate follow-through on decisions, and strengthen alignment across program leadership and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director