Basic Needs Program Director

Keystone Community Services•Saint Paul, MN

6d•$72,000 - $77,000•Hybrid

About The Position

The Basic Needs Program Director provides overall leadership, direction, and program development for Keystone's Basic Needs Programs, overseeing SNAP, Emergency Assistance, Mobile Services, and the Food Market and Warehouse. This position is responsible for program performance, data collection, daily operations, and supervision of all Basic Needs staff while coordinating program development, fundraising, evaluation, and communications for Basic Needs services. This position will prepare utilization reports for funders and management and serves on the Senior Management Team and supports agency-wide functions.

Requirements

A bachelor's degree in Public Health, Food Science, Nutrition, Non-Profit Management or a related field
Strategic planning experience of an operations program including budgeting, staffing, developing and maintaining community outreach and relationships
Five years of experience in food support management and ability to maintain strong stable programs for local community members
Prior senior management experience in a fast paced environment with strong judgement, critical thinking and problem solving skills
Demonstrates ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds
Prior knowledge and experience working with county based social service assistance and resource programs
Passion for Keystone's mission, programs, and commitment to supporting our community and program participants
Prior experience developing relationships with community partners and vendors
Exercise sound judgment and independent decision making while seeking supervisory guidance when appropriate
Analyze program performance, budgets, and data; identify issues and develop practical solutions
Plan, organize, and manage multiple priorities, deadlines, and interruptions
Communicate clearly in writing and verbally with staff, community members, partners, and funders
Provide staff leadership, coaching, and constructive conflict resolution
Maintain confidentiality, professional conduct, and composure when addressing sensitive or complex matters
Adapt to changing program needs and collaborate effectively with people from diverse backgrounds
Able to use Microsoft suite software, telephone, calculator, and occasional 2- and 4-wheeled carts in warehouse

Nice To Haves

An advanced degree in Public Health (MPH), Food Science, Nutrition, Non-Profit Management or a related field
Food Manager Certification or to be able to obtain within the first three months of hire
MN DOT Medical Card or to be able to obtain within the first three months of hire
Fluency in a second language (Spanish, Karen, Hmong)

Responsibilities

Actively seeks opportunities to promote and implement best practices in all Basic Needs programs.
Responsible for developing and implementing program evaluation program.
Plan, organize, coordinate, and administer the daily activities of the Basic Needs program.
Oversee program volunteer activities.
Develop an operational plan which incorporates goals and objectives that achieve the strategic goals of the program.
Collaborate with VP of Programs & Impact to manage grant proposals and reports for Basic Needs.
Responsible for oversight and development of program budgets and utilization of program resources.
Seek new funding opportunities in coordination with the development team.
Provide leadership for and participate in fundraising events as needed.
Actively participates in Senior Program Management Team staff meetings and all-staff meetings.
Meet regularly with staff individually and as a team to provide coaching, support, and professional development.
Guide staff in strengthening their skills and improving performance.
Conduct staff performance reviews and establish clear goals and expectations.
Manage staff administrative responsibilities, including approving timesheets and leave requests.
Communicate agency policies and procedures and ensure consistent implementation.
Interview, select, onboard, and train program staff as needed.
Provide day to day oversight of the Food Center operations.
Oversee day to day building security and safety including security and camera systems, user access and training.
Greet building guests, provide tours and assist with use of meeting spaces as needed.
Troubleshoot facilities, IT and program needs.
Collaborate with Facilities to address any building maintenance needs.
Communicate with building vendors as needed for repair or maintenance.
Educate public about program and community needs in coordination with the communications team.
Provide leadership in promoting the mission, vision, values and programs of Keystone.
Seek and develop relationships with new community partners and donors in coordination with the development team.
Develop and implement community engagement strategies with community members to determine and develop program direction and goals.
Promotes and represents the agency within the non-profit sector with funders, civic organizations and community wide.
Represent Keystone Community Services at strategic food-related functions, board meetings, and networking events.
Act as database administrator for program data collection systems.
Collect, organize and provide data for all reports and requests for information.
Initiate changes in database to improve ability to capture information accurately.
Oversee database training and monitor data integrity.
Performs other duties or projects as assigned, for the purpose of accomplishing specific agency objectives.