Assistant Director of Basic Needs Services (Student Services Professional IV)

California State University, Fullerton•Fullerton, CA

18h•$6,320 - $9,014•Onsite

About The Position

The Assistant Director of Basic Needs Services independently provides professional, non-clinical case management and student support to students experiencing basic-needs insecurity. The role assesses student circumstances, manages a caseload involving food, housing, and financial assistance, identifies appropriate resources and referrals, coordinates services with campus and community partners, and monitors student progress and outcomes. The position independently coordinates and implements Basic Needs Services programs, outreach, and educational initiatives to increase awareness, reduce stigma, and improve access to resources. This includes delivering training and presentations for faculty, staff, and students. The Assistant Director develops collaborative relationships with campus departments and community organizations, provides professional guidance on complex student cases and service delivery, and contributes to improving practices and protocols by identifying service gaps and implementing strategies to improve student outcomes. The Assistant Director completes compliance, assessment, evaluation, and reporting requirements related to CSU Chancellor’s Office initiatives, grants, and legislative funding, and represents Basic Needs Services at relevant systemwide meetings and initiatives. The position reports to the Associate Director of Basic Needs Services. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, plus upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
Four years of professional student services work experience, including advising students individually and in groups and analyzing and resolving complex student services problems. A master’s degree in counseling, clinical psychology, social work, or a job-related field may substitute for one year of professional experience; a doctoral degree and appropriate internship or clinical training in a relevant field may substitute for two years.
Thorough knowledge of the policies, procedures, and practices of the assigned program area, or the ability to acquire that knowledge quickly.
General knowledge of policies, practices, and activities of Student Services programs outside the assigned program area; principles and methods of public administration, including organizational, personnel, and fiscal management; and advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; and determine appropriate actions and techniques in sensitive interactions with individuals and groups.
Ability to reason logically; analyze and solve organizational and operating problems; plan, coordinate, and initiate actions to implement administrative or group decisions; and analyze complex organizational, policy, or procedural problems, evaluate data, draw conclusions, and project consequences of alternative actions.
Ability to understand the roles and responsibilities of others and account for organizational relationships, motivations, and goals.
Ability to establish and maintain effective, cooperative, and harmonious working relationships, including when denying requests or persuading others to accept a different point of view.
Satisfactory completion of a background check, including a criminal records check, is required for employment.
Applicants must submit an Inclusive Leadership Statement addressing their understanding of inclusive leadership, experience working with individuals with different perspectives, and how inclusivity has affected them personally or professionally.

Nice To Haves

Master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work, Higher Education, or a job-related field.
Three years of full-time employment in Student Affairs or a related job field.
Working knowledge of Maxient and PeopleSoft student information systems.
Prior non-clinical case management experience and experience working with students who experience basic-needs insecurity.
Thorough knowledge of basic-needs work in higher education, including program development, coordination, and implementation.
Demonstrated ability to establish and maintain cooperative relationships with campus and community stakeholders through a student-centered lens.
Demonstrated ability to identify problems and use sound judgment and reasoning to make crucial decisions.
Ability to work in a fast-paced environment with multiple interactions.

Responsibilities

Provide professional, non-clinical case management and student support to students experiencing basic-needs insecurity.
Manage a caseload involving food, housing, and financial assistance; assess student circumstances; determine appropriate resources and referrals; coordinate services with campus and community partners; and monitor student progress and outcomes.
Coordinate and implement Basic Needs Services programs, outreach, and educational initiatives to increase awareness, reduce stigma, and improve access to resources.
Provide training and presentations for faculty, staff, and students.
Develop and maintain collaborative relationships with campus departments and community organizations.
Provide professional guidance regarding complex student cases and service delivery matters.
Participate in developing and improving Basic Needs Services practices and protocols; identify service gaps and recommend and implement strategies to improve student outcomes.
Complete compliance, assessment, evaluation, and reporting requirements associated with CSU Chancellor’s Office initiatives, grants, and legislative funding.
Represent Basic Needs Services at relevant systemwide meetings and initiatives.
Perform other duties as assigned.