Basic Needs Aide (IVC - Case Mgmt Support)

South Orange County Community College District • Irvine, CA

9d • Onsite

About The Position

The Basic Needs Aide - Case Management Support position will provide direct support to students accessing basic needs services through The Spot: Center for Basic Needs at Irvine Valley College. This position will play a key role in assisting with student intake, follow-up, scheduling, resource navigation, and general front-line support for students in need of food, housing, clothing, and other basic needs.

Requirements

• Experience in customer service, student support, or related fields.
• Strong interpersonal skills, both written and verbal.
• Ability to respond effectively and sensitively to students experiencing heightened emotional situations.
• Ability to work in fast-paced work environment.

Nice To Haves

• Experience working with basic needs or in college setting preferred.

Responsibilities

• Review, screen, and respond to students’ responses to various intake forms and referrals.
• Follow up with students as needed to ensure completion of forms and next steps.
• Respond to emails from students, campus staff and faculty, and community members regarding The Spot and the services provided.
• Answer phone calls, respond to general inquiries, and schedule appointments for services.
• Schedule and assist with diaper, clothing, food bag, and case management support appointments.
• Identify students’ needs and assist in determining appropriate housing support. Services include short-term hotel stays and housing stipend program.
• Complete all processes and procedures for each program as appropriate.
• Maintain communication with MSW Case Management Support and other Basic Needs Staff on student cases.
• Support program visibility by assisting with campus in-reach and community outreach efforts, such as campus resource fairs and distribution of informational materials.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed