Basic Needs Program Coordinator (Student Services Professional III, Range 1) - Food + Shelter + Success

California State University•San Francisco, CA

1d•Onsite

About The Position

Under general direction of the Director for the Basic Needs Office, the Basic Needs Program Coordinator (BNPC) supports the development and implementation of SF State’s student basic needs programming aimed at addressing student food and housing insecurity. The BNPC is responsible for the planning, coordination, daily operations, and evaluation of these diverse student programs in collaboration with on- and off-campus partners. The BNPC will oversee the basic needs requests from the care & support intake form and help navigate student referrals to the rest of the Basic Needs team. This also includes working with the financial aid office to allocate homeless prevention funds and basic needs emergency funds to students needing this resource. The BNPC works collaboratively to further develop sustainable student programs that promote dignity, minimize marginalization, advance student success, and focus on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent is responsible for marketing and outreach to increase visibility of student challenges and resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. The BNPC also supervises student assistants, and/or advises student volunteers.

Requirements

Thorough knowledge of the principles of individual and group behavior; general knowledge of the principles, practices and trends of the Student Services field, as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned; ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student–related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Equivalent to three years of progressively responsible professional student services work experience.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Nice To Haves

Master’s degree in Social Work, Counseling, Public Health, Student Affairs, or related field;
Experience in a multicultural, urban setting;
Demonstrated ability to use organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs;
Experience working with local community resources and developing partnerships that enhance student success;
Demonstrated ability in managing difficult and complex situations involving under resources and high-need students;
Demonstrated effectiveness in working with college age populations, and providing student services to communities with a diverse population of individuals from a wide variety of countries of origin; with multi-racial, ethnic and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; disabilities; and a myriad of beliefs;
Demonstrated ability to develop a strong working knowledge of campus, local community and private health and welfare resources; and
Demonstrated ability to work collaboratively with campus departments including the Office of Student Life, Campus Recreation, Student Health Services, Residential Life and Undergraduate Advising.

Responsibilities

Oversee incoming request for support from our intake form, Basic Needs email account, and student walk-ins. Serve as the point person to provide referrals to the Basic Needs staff and on/off campus resources.
Meet with students in-person, on the phone, or zoom to triage the student’s current crisis
Facilitate problem-solving services and assessments for internal resources such as homelessness prevention and basic needs emergency funds, emergency meal cards, and grocery cards.
Manage the workflow of our case management software.
Lead the coordination and daily implementation of student programs, including: Student hygiene supplies, parenting supplies, and snack program supplies; Student emergency meal cards; Homeless prevention funds, basic needs emergency funds, and Hope Crisis Funds; SparkPoint financial coaching services
Collect and report student participant engagement data to inform program improvements;
Recruit, train, supervise, and coordinate student interns and volunteers. Provide program information to faculty and staff
Coordinate weekly visibility tabling and outreach to increase student program awareness and participation;
Facilitate presentations and trainings for student organizations/groups, classes, departments, and colleges;
Conduct regular outreach and awareness programs on CalFresh for the campus community;
Coordinate large-scale events, activities, and campaigns for students in alignment with nationally recognized awareness days;
Work collaboratively with the Marketing and Communications Specialist to develop and disseminate marketing, outreach, and social media posts in support of student programs;
Serve on related campus committees in order to bring forward basic needs challenges as part of student’s holistic health and success.
Other duties as assigned