Production Technician Supervisor
GXO Logistics • Kansas City, MO8d
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Production Technician Supervisor - 1st Shift - Travel
GXO Logistics•Kansas City, MO
About The Position
The Production Technician Supervisor supervises personnel, researches data, provides recommendations, and works directly with customers to provide support and resolve issues. This role is scheduled for the first shift, Monday through Friday, from 7:00 a.m. to 3:30 p.m., and requires frequent domestic travel by road, rail, and air, potentially up to 75%. The supervisor serves as a key contact among customers, warehouse sites, service providers, and internal teams to address service issues and improve performance. The role also maintains department ISO compliance documents and trains department personnel to required standards.
Requirements
- At least 2 years of relevant work experience.
- Experience with Microsoft Office and Windows applications.
- Ability to create complex formulas in Excel.
- Ability to travel domestically by road, rail, and air as required, with travel potentially up to 75%.
- Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
- Familiarity with and ability to comply with TSA security procedures.
Nice To Haves
- Associate degree in Transportation or Business.
- 2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
- 2 years of experience in transportation and operations.
- Availability to work extended hours as needed, which may include early mornings, evenings, and weekends.
- Capacity to quickly learn and achieve proficiency in new software applications.
- Excellent verbal and written communication skills, including the ability to present clean, organized, and thorough information and data appropriate for the intended audience.
- Effective organizational and leadership skills, including the ability to adapt interpersonal styles and communication methods to new work structures, processes, or cultures.
- Ability to perform complex analyses of data, processes, policies, procedures, and/or systems, and produce unambiguous, comprehensive, and accurate interpretations.
Responsibilities
- Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
- Audit daily order processes and ensure all orders are sent to each site.
- Monitor and report errors for performance tracking.
- Work with the Inventory Control team, Transportation department, and warehouse sites to resolve service issues.
- Oversee service provider performance and engage providers to improve service.
- Communicate order changes to warehouses and coordinate shipment schedules.
- Maintain department ISO compliance documents.
- Train all department personnel, including the Director and Manager, to required standards.
Benefits
- Full health insurance, including medical, dental, and vision coverage.
- 401(k).
- Life insurance.
- Disability insurance.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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