Practice Manager Jobs

About The Position

Requirements

• Experience in veterinary practice management or a similar role.
• Knowledge of veterinary clinic operations and administration.
• Familiarity with regulatory compliance (DEA, NM Board of Pharmacy, NM Veterinary Board).
• Experience with staff supervision, training, and scheduling.
• Budgeting and financial monitoring skills.
• Proficiency in hospital software and data entry.
• Excellent communication and interpersonal skills.
• Ability to resolve client concerns professionally.
• Strong organizational and time-management skills.
• Ability to maintain licenses and credentials.
• Understanding of safe handling of controlled substances.

Nice To Haves

• Experience working with animal shelters.
• Familiarity with shelter-wide initiatives.
• Experience in collaborative planning with medical and administrative teams.

Responsibilities

• Promote a welcoming, client-centered environment that reflects shelter values.
• Support a culture of respect for all clients, regardless of financial status.
• Resolve client concerns with empathy and professionalism; escalate when needed.
• Maintain positive, professional relationships with staff and volunteers.
• Hire, train, and manage support staff; support onboarding of veterinary staff as appropriate.
• Schedule staff and doctors across all three locations; coordinate coverage for PTO or absences.
• Coordinate regular staff meetings; support a culture of open communication and continuous improvement.
• Provide performance feedback to support staff and participate in review processes.
• Support resolution of staff concerns in collaboration with HR or leadership.
• Ensure compliance with all regulatory agencies (DEA, NM Board of Pharmacy, NM Veterinary Board).
• Maintain up-to-date facility licenses and doctor credentials.
• Oversee hospital software to ensure consistent, accurate data entry.
• Maintain appropriate inventory of medical and non-medical supplies.
• Oversee safe handling and storage of controlled substances and clinic materials.
• Ensure completion and proper filing of new hire paperwork and other personnel forms.
• Assist in preparing and monitoring clinic budgets in collaboration with the Finance team.
• Track clinic revenue and expenses; identify opportunities for operational efficiency.
• Monitor invoicing and payments; coordinate with leadership regarding financial policies.
• Determine when special financial arrangements may be offered to clients, per policy.
• Act as a liaison between clinic teams and other departments at the shelter.
• Stay informed on shelter-wide initiatives to ensure consistent communication.
• Coordinate with medical and administrative teams to align on goals and processes.
• Attend monthly department leader meetings and participate in collaborative planning.
• Provide additional administrative support as needed.
• Maintain compliance with all shelter policies and procedures.
• Perform other duties as assigned by leadership.
• Assure all safety and security procedures are intact and followed.
• Schedule doctors for all 3 locations, including finding coverage for PTO requests.