Veterinary Practice Manager

Alliance Animal Health • Pea Ridge, AR

45d • Onsite

About The Position

Oak View Animal Clinic, a well-established, progressive 3-doctor small animal practice in Pea Ridge, AR, is seeking an experienced veterinary practice manager. This role involves leading people, supporting clients, and ensuring the efficient operation of a busy veterinary hospital. The practice offers a range of services including preventative care, surgery, dentistry, in-house diagnostics, and boarding. The practice manager will be crucial in supporting the team, maintaining operations, and creating a positive experience for clients and their pets.

Requirements

• Compassionate, organized, calm under pressure, and comfortable balancing multiple priorities in a busy veterinary environment.
• Strong communication, leadership, and customer service skills.
• Ability to make thoughtful and fair decisions when managing people.
• Veterinary practice management experience or certification preferred, with at least 1 year of management experience, or 3+ years of veterinary leadership experience.
• Strong understanding of veterinary medicine terminology and veterinary hospital operations.
• Previous experience leading, training, and developing a team.
• Highly organized with strong computer and administrative skills.
• Excellent communication and client service skills.
• Self-motivated with a desire to continue growing your veterinary knowledge and leadership skills.
• Flexible and willing to adjust hours based on hospital needs.
• A genuine passion for veterinary medicine and creating a positive experience for pets, clients, and team members.

Responsibilities

• Lead, coach, and develop the veterinary and client service teams through training, performance feedback, scheduling, and ongoing support.
• Recruit, interview, hire, and onboard team members who align with the hospital’s culture and veterinary care standards.
• Create staff schedules and ensure appropriate coverage based on hospital and patient needs.
• Maintain strong employee-management communication and help resolve team concerns fairly and professionally.
• Provide excellent client service by addressing questions, concerns, policies, appointment availability, and treatment costs.
• Oversee inventory, equipment, controlled substances, purchasing, vendor relationships, and pricing to help the veterinary hospital operate efficiently.
• Ensure compliance with hospital policies, including DEA/controlled substance and OSHA requirements.
• Monitor payroll for accuracy and timely submission.
• Support accurate patient records and ensure veterinary terminology, treatment instructions, and practitioner orders are documented appropriately.
• Promptly communicate emergency cases and other important patient needs to the appropriate veterinary staff.
• Represent and promote the hospital within the local community and veterinary industry.
• Partner with the veterinary regional manager on staffing, personnel, and operational needs.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Personal Pet Discounts
• Holiday Pay
• Uniform Allowance
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed