Practice Experience Manager
About The Position
The Practice Experience Manager has primary ownership and accountability for customer satisfaction within assigned accounts. Their responsibilities include building and maintaining effective internal and external relationships, providing comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS), and assisting clients in understanding and adhering to MIPS program requirements. This role requires staying up-to-date with the Quality Payment Program, ensuring precise and timely submission of MIPS data to CMS, and maintaining expertise on CMS regulations. The Practice Experience Manager will act as an internal champion for practice needs, follow established communication cadences, maintain clear documentation, and adapt to a fast-paced environment using various technology applications. Collaboration with cross-functional teams is essential to define best practices and achieve better outcomes.
Requirements
- Associates or Bachelors degree Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
- Prior Knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims)
- Demonstrate ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
- Collaborative, iterative, results driven, and friendly.
- Excellent written and oral communication skills.
- Ability to set and manage priorities judiciously and articulate ideas to both technical, clinical, and non-technical audiences.
- Exceptionally self-motivated and directed.
- Ability to work in a fast paced environment.
Nice To Haves
- Understanding of the CMS quality reporting programs and health information technology terminology.
- Experience in guiding clinicians through MIPS reporting and compliance.
- Experience working in a clinical environment such as a nurse, practice administrator, applications analyst, nurse administrator, or other relevant roles.
- Knowledge of healthcare technology systems and EHR (electronic health records) platforms.
- Certification in Medical Coding
- Project management certifications
- Experience with SalesForce
Responsibilities
- Build and maintain effective internal and external relationships.
- Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS).
- Assist clients in understanding and adhering to MIPS program requirements (Quality, Promoting Interoperability, and Improvement Activities) and in gathering and analyzing healthcare data for accurate performance measure tracking.
- Stay up-to-date with the Quality Payment Program to effectively educate clinicians and staff on program changes, requirements, and best practices.
- Ensure precise and timely submission of MIPS data to CMS, in compliance with reporting deadlines.
- Maintain expertise on CMS regulations, offering guidance on hardship and extreme/uncontrollable circumstances (EUC) exemptions, eligibility, and participation criteria.
- Be the internal champion for the needs of the practice across all functions of Verana Health.
- Follow the established communication cadence with practice and maintain clear and concise documentation.
- Adapt to the fast paced environment allowing you to navigate the various technology applications provided within Verana Health. (Google Suite, SalesForce, JIRA, Zendesk, Asana, Slack).
- Collaborate cross functionally with teams to continue to define best practices and achieve better outcomes in our organization
Benefits
- Market-leading medical, dental, and vision insurance plans
- 401(k) match
- Flexible time off programs
- Paid parental leave
- Annual learning and wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
