Travel Center General Manager
Pilot Company • Madisonville, TN19d
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Travel Center General Manager
Pilot Company•Madisonville, TN
About The Position
Pilot Flying J is seeking an experienced Retail General Manager to oversee high-volume retail facilities. The role is responsible for generating and executing travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction. The General Manager ensures customer expectations are met, conducts meetings with subordinate employees, and maintains effective vendor relationships. The role also builds, coaches, manages, and develops teams through staffing, interviewing, hiring, and training. Additional work includes driving sales, managing team members, tracking inventory, providing customer service, and performing profit and loss (P&L) analysis.
Requirements
- Minimum 2–3 years of management experience in retail, restaurant, grocery, or another service industry, with responsibility for financial results.
- Previous management proficiency in high-volume retail with P&L accountability.
- Ability to create and maintain a customer-focused culture.
- Integrity and accountability at the managerial level.
- Excellent team leadership skills.
- Ability to work a flexible schedule of nights, days, weekends, and holidays.
Responsibilities
- Generate and execute travel center and restaurant business plans to meet established standards, sales objectives, profit objectives, and customer satisfaction goals.
- Ensure customer expectations are met.
- Conduct meetings with subordinate employees.
- Maintain effective vendor relationships.
- Build, coach, manage, and develop teams through staffing, interviewing, hiring, and training.
- Drive sales.
- Manage team members.
- Track inventory.
- Provide customer service.
- Perform P&L analysis.
Benefits
- Nation-wide Medical Plan
- Dental and vision coverage
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
- Fuel Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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