Personal Banker Jobs

About The Position

Requirements

• Typically requires three or more years of experience.
• Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Knowledge of banking products
• Digital awareness
• Effective communications
• Managing multiple priorities
• Matrix management
• Problem solving
• Prospecting
• Retail lending
• Selling
• Understanding customer needs

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial well-being and collaborate with ecosystem partners to grow customers’ share of wallet.
• Position PNC solutions to generate revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
• Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• Nine occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service