Personal Banker I - Floater

Frost Bank•Flower Mound, TX

About The Position

The Personal Banker I is the first point of contact for many customers and helps set the standard for their banking experience. This role provides coverage for both personal banking and teller services while meeting consumer banking performance standards. The Personal Banker educates and advises customers on deposits and loans, supports service and account maintenance needs, and builds trusted relationships with clients. The role requires sound judgment, integrity, and a commitment to providing caring, excellent service.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday–Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money while building trust.

Responsibilities

Provide coverage for personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account maintenance issues.
Use good judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
Maintain appropriate cash on hand and complete daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as a familiar point of contact.
Provide advice and guidance to help customers along their financial journeys.
Act with Integrity, Caring, and Excellence to achieve all-win outcomes.