Personal Banker I - Floater

Frost • Flower Mound, TX

6d

About The Position

The Personal Banker I is the first point of contact for many customers and helps establish Frost’s customer service experience. The role provides coverage across personal banking and teller services while meeting consumer banking performance standards. It involves educating and advising customers about deposits and loans, resolving service and account maintenance issues, building lasting customer relationships, and providing guidance throughout customers’ financial journeys. The Personal Banker I provides teller services in accordance with bank policies and procedures, maintains and settles teller cash and transactions, manages risk, and follows loss-prevention practices. The role requires attending teller and personal banking training to stay current on relevant information, policies, laws, regulations, and Bank Secrecy Act policies. Required availability is Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., and rotating Saturdays, 8:45 a.m. to 1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money while building trust and helping clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service and account maintenance needs.
• Use sound judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain appropriate cash on hand and prepare daily teller cash settlements and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop customer relationships and serve as customers’ point of contact.
• Provide advice and guidance to support customers’ financial journeys.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed