Personal Banker I - Floater

Frost Bank • Frisco, TX

5d

About The Position

As a Personal Banker I, you are a first point of contact for many customers and help set the standard for their banking experience. You provide coverage in both personal banking and teller services while meeting consumer banking performance standards. You educate and advise customers on deposits and loans, assist with service and account-maintenance issues, provide teller transactions, and build trusted relationships with customers. The role calls for empathetic problem-solving, sound judgment, integrity, and a commitment to helping customers with their financial needs.

Requirements

• Availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money while building trust.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account-maintenance needs.
• Use sound judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain appropriate cash on hand and complete daily teller cash settlements and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as a familiar point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed