Personal Banker I - Floater

Frost•San Marcos, TX

11d

About The Position

As a Personal Banker I, you are a first point of contact for customers and help set the standard for their banking experience. You build trusting relationships with customers across generations, provide empathetic problem-solving, and support customers as they navigate their financial needs. This floater role provides coverage across personal banking and teller services while meeting consumer banking performance standards. The position requires availability Monday through Friday from 7:30 a.m. to 6:15 p.m., with rotating Saturdays from 8:30 a.m. to 1:30 p.m.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday through Friday, 7:30 a.m. to 6:15 p.m., with rotating Saturdays, 8:30 a.m. to 1:30 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money while building trust and helping clients feel safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers about deposits and loans, and help with service or account-maintenance issues.
Use sound judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
Maintain appropriate cash on hand and complete daily teller cash settlement and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop customer relationships and serve as a point of contact.
Provide advice and guidance to support customers’ financial journeys.
Act with integrity, caring, and excellence to achieve all-win outcomes.