Personal Banker I - Floater
About The Position
The Personal Banker I is the first point of contact for many customers and helps set the standard for their banking experience. This floater role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. The banker builds trusting, long-term customer relationships, offers guidance on deposits and loans, and supports service and account maintenance needs. The role also provides teller transactions, safeguards cash and customer funds, manages risk, and follows bank policies, laws, regulations, and Bank Secrecy Act requirements. Required availability is Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.
Requirements
- Exceptional customer service skills.
- Proficiency in Microsoft applications.
- Excellent written and verbal communication skills.
- Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays, 8:45 a.m. to 1:15 p.m.
Nice To Haves
- Cash-handling experience.
- College hours.
- Experience dealing with fraud, protecting customers’ money, and building trust so clients feel comfortable and safe.
Responsibilities
- Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
- Educate and advise customers about deposits and loans, and support service or account maintenance issues.
- Use sound judgment and act with integrity in customer interactions.
- Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
- Maintain appropriate cash on hand and complete daily settlement of teller cash and proof transactions.
- Manage risk and actively practice loss prevention.
- Attend teller and personal banking training and stay current on applicable information, policies, laws, regulations, and Bank Secrecy Act policies.
- Develop customer relationships and serve as customers’ point of contact.
- Provide advice and guidance to help customers along their financial journey.
- Act with Integrity, Caring, and Excellence to achieve all-win outcomes.
Benefits
- Medical, dental, and vision insurance.
- Long-term disability and life insurance.
- 401(k) matching.
- Generous holiday and paid time off schedule.
- Tuition reimbursement.
- Health and wellness programs, including an Employee Assistance Program.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
