Personal Banker I - Floater

Frost • Frisco, TX

8d

About The Position

The Personal Banker I is the first point of contact for many customers and helps set the standard for their banking experience. This role provides coverage across personal banking and teller services while meeting consumer banking performance standards. Personal bankers build trusted, ongoing customer relationships and provide advice and guidance on deposits, loans, account maintenance, and other service needs. The position calls for empathetic problem-solving, sound judgment, and integrity in customer interactions.

The role also delivers teller services in accordance with bank policies and procedures, maintains cash, completes daily teller settlements and proof transactions, and actively manages risk and loss prevention. The banker attends teller and personal banking training to stay current on relevant information, policies, laws, regulations, and Bank Secrecy Act requirements.

Required availability is Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., and rotating Saturdays, 8:45 a.m. to 1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud, protecting customers’ money, and building customer trust.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service and account maintenance needs.
• Use good judgment and act with integrity in customer situations.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop customer relationships and serve as a trusted point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Long-term disability insurance.
• Life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed