Personal Banker I - Floater

Frost•Fort Worth, TX

About The Position

As a Personal Banker I, you are the first point of contact for many customers and help set the standard for their banking experience. You provide coverage in both personal banking and teller services, meeting consumer banking performance standards while building trusted relationships with customers. You educate and advise customers on deposits and loans, assist with service and account maintenance issues, and offer guidance along their financial journey. The role requires sound judgment, integrity, and a commitment to delivering caring, excellent service.

Requirements

Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.
Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account maintenance issues.
Use good judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
Maintain appropriate cash on hand and prepare daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to remain current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as their point of contact.
Provide advice and guidance to help customers along their financial journey.
Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.