Personal Banking - Relationship Banker I

NBH Bank•Elizabeth, CO

4d•$22 - $24

About The Position

The Relationship Banker I provides exceptional client service to a diverse audience, develops relationships with clients and business partners, and introduces clients to banking products, services, and digital solutions. The role uses tablets, smartphones, laptops, and other technology, and requires knowledge of mortgage, business, and installment loan options, as well as a broad range of financial and credit services. Relationship Bankers may assist other departments as needed and are expected to build strong rapport with clients and colleagues while treating others with respect and consideration. This entry-level career opportunity includes training and coaching during onboarding and on the job, with potential opportunities for advancement as the associate demonstrates success. The role emphasizes relationship building, effective communication, accurate and efficient detailed work within established guidelines, and adherence to policies and procedures. It also involves a scorecard-based quarterly incentive plan. Flexible scheduling is available as business needs allow, and overtime may be required to the extent necessary, typically no more than 5%.

Requirements

High school diploma or equivalent.
Strong work ethic and ability to complete work accurately.
Ability to think logically, analyze situations, and make sound decisions.
Ability to handle multiple tasks simultaneously.
Ability to work with multiple computer and software systems.
Ability to calculate figures and amounts such as cash back and percentages.

Nice To Haves

Previous banking, cash-handling, or financial services experience.
At least 6 months of demonstrated successful sales experience.
Bilingual language skills.
Passionate and motivated self-starter.
Interest in educating clients about banking products and digital technologies.

Responsibilities

Build and maintain relationships with clients, business partners, and colleagues.
Communicate effectively and respond to others’ needs and concerns.
Complete detailed work quickly, correctly, and efficiently while following established guidelines.
Help maintain guidelines, structure, and established policies.
Provide exceptional service to a diverse range of clients.
Introduce clients to products, services, and digital solutions.
Demonstrate knowledge of mortgage, business, and installment loan options and provide financial and credit services.
Assist other departments as needed.
Build rapport with clients and fellow associates and treat others with respect and consideration.