Personal Banker

KeyBank•Centennial, CO

5d•Onsite

About The Position

The Personal Banker serves clients and businesses in the KeyBank community by identifying financial needs and providing customized guidance and solutions to support financial wellness. The role involves engaging clients in person and through proactive calling, attracting new clients, and developing existing relationships around their financial goals. The position is client-focused, sales-driven, and requires self-motivation, effective teamwork, polished communication, and confidence. The Personal Banker opens personal and business accounts and works with branch teammates and business partners to acquire clients and deepen existing relationships. The role also supports branch operations, including assisting with teller transactions as needed, and follows operational, risk, security, audit, and documentation requirements. The position is based in a branch and may involve Saturday work as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key digital platforms and capabilities.
Strong work ethic and integrity, excellent time management, and strong verbal and non-verbal communication skills.
Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert prospects into long-term clients.
Ability to deepen existing client relationships by offering suitable additional products and services.
Ability to attend to client needs, resolve issues, and provide a positive banking experience.
Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
Understanding of banking and transaction risks.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet the described physical demands, including prolonged standing, frequent hand use and forward reaching, and occasional bending and lifting.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Provide a strong client experience and engage with clients and teammates attentively.
Identify financial wellness opportunities in person and over the phone, and provide customized recommendations.
Meet individual activity, behavior, sales, and outcome goals.
Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
Partner with branch teammates and other lines of business to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and procedures.