Personal Banker

PNC Bank•Cleveland, OH

5d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Branch organization in Cleveland, Ohio. This is an in-office role focused on acquiring and deepening branch customer relationships through proactive sales and service, identifying ways to improve customers’ financial well-being, and positioning PNC solutions to grow revenue and customer loyalty. The role collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The position requires a customer-focused approach, effective risk management, and participation in efficient and accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; three or more years of experience is typical. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service