Personal Banker

KeyBank • Cheektowaga, NY

5d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in person and through proactive calling to uncover financial needs and provide customized guidance that supports their financial wellness. The Personal Banker attracts new clients and develops existing relationships around clients’ financial goals, helping them build confidence in their finances.

This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, polished communication, and confidence. The position works as part of a branch team, supports branch operations, and follows operational, risk, security, audit, and documentation requirements.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
• Knowledge of client accounts and business with the bank, with sound judgment in client interactions and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand their needs, and develop long-term relationships.
• Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates and recognizing the impact of each interaction.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer products including consumer checking, small business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence effectively.
• Comply with operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED