Personal Banker Jobs

About The Position

Requirements

• High school diploma or equivalent.
• One to three years of banking, retail sales, financial services, or customer service experience.
• Cash handling and transaction processing experience.
• Strong sales and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and banking technology platforms.

Nice To Haves

• Associate's or bachelor's degree in Business, Finance, or a related field.
• Previous new account or Personal Banker experience.
• Knowledge of consumer lending and deposit accounts.
• NMLS registration or ability to obtain it as required.

Responsibilities

• Develop and maintain relationships with new and existing consumer and small business customers.
• Conduct financial conversations to identify customer goals and recommend appropriate banking products and services.
• Provide personalized solutions for deposit accounts, consumer loans, debit cards, online banking, and treasury management services.
• Proactively contact customers to deepen relationships and expand product utilization.
• Resolve customer concerns professionally and support a positive banking experience.
• Open and maintain consumer and business deposit accounts accurately and in compliance with requirements.
• Promote and cross-sell products and services based on customer needs, contributing to branch sales, deposit growth, and customer retention goals.
• Identify and refer opportunities to mortgage, commercial lending, wealth management, and other specialized banking areas.
• Help customers use online banking, mobile banking, debit cards, and electronic banking services.
• Process deposits, withdrawals, payments, transfers, check cashing, and other financial transactions accurately.
• Balance an assigned cash drawer and maintain appropriate cash controls.
• Process official checks, cashier's checks, money orders, stop payments, and account maintenance requests.
• Accept loan, installment, and collection payments.
• Follow security and operational procedures while maintaining transaction accuracy.
• Support daily branch operations, including vault balancing, cash shipments, and operational reports.
• Assist with safe deposit box administration and customer access procedures.
• Process account documentation, maintain records, scan documents, and prepare operational reports.
• Support branch audits, operational reviews, and internal control procedures.
• Assist with balancing branch cash and maintaining operational integrity.
• Serve as a resource for less experienced team members and assist with training and onboarding new employees.
• Support branch management in achieving service, sales, and operational objectives.
• Promote teamwork, accountability, and a customer-focused culture.
• Comply with bank policies, procedures, and applicable regulatory requirements, including BSA/AML, OFAC, CIP, Regulation CC, and Regulation E.
• Protect customer information and maintain confidentiality.
• Identify and report suspicious activity and potential fraud, and maintain strong internal controls.
• Develop effective working relationships with customers, branch personnel, lending teams, operations staff, and management.