Inbound Personal Banker (Express Service Associate)

SCCU Career • Melbourne, FL

20d • Hybrid

About The Position

As an Express Service Associate at Space Coast Credit Union’s Baytree Headquarters, you will promote SCCU financial products by converting incoming and outgoing calls from new and existing members into closed sales. You will provide outstanding service, explain products and services, address concerns, and guide members toward suitable products. The role includes conducting loan interviews, opening memberships and accounts, analyzing applications and member information, processing applications, and following up with members throughout the loan or account process. Team members participate in product, systems, and compliance training and are expected to meet productivity and quality standards.

Requirements

• Minimum 1 to 3 years of experience in sales and customer service or consumer loan processing/interviewing.
• Ability to obtain CUNA Mutual licensing within the first eight weeks of employment; the license is required for the position.
• If performing mortgage loan originator activities, obtain and maintain active NMLS registration and a unique identifier before performing those activities, and meet ongoing registration requirements.

Nice To Haves

• Telephone sales experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle incoming and outgoing member phone calls and conduct loan interviews.
• Assess member needs and cross-sell SCCU products and services.
• Provide fast, friendly, effective service to members.
• Open new memberships and identify opportunities to add deposit products for existing members to support retention and profitability.
• Analyze loan applications, credit bureau reports, and member account data to match members with appropriate products or services and maximize loans and add-on products.
• Enter loan or new account applications in the loan origination system according to data-entry procedures and quality standards.
• Monitor the application pipeline, follow up on pending applications, collect required documentation, and keep members informed throughout the process.
• Meet established productivity standards.
• Participate in regular product, system, and compliance training to stay informed about changes in policies, procedures, and product offerings.

Benefits

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• 401(k) match of 5%.
• HSA match.
• SCCU-paid short- and long-term disability insurance and life insurance.
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Lower rates on loans and credit cards, and no-fee SCCU accounts.
• Eligible for one SCCU annual bonus.
• Monthly commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED